Polly.Help for

Salesforce

Centralized Knowledge, Right Where Salesforce Teams Need It

Polly.Help integrates natively with Salesforce to deliver structured, AI-enhanced knowledge directly into Service Cloud, Experience Cloud, and your custom apps.

Agents, customers, and AI assistants all draw from the same verified source no matter where they’re working.

Key Benefits

  • Embedded knowledge in Salesforce Service Cloud right inside the agent console
  • AI-powered suggestions based on case context, channel, and customer history
  • Unified source for agents, bots, and self-service no content duplication
  • Governed content lifecycle with roles, versioning, workflows, and feedback
  • Support across Experience Cloud help centers, portals, and community sites
  • Faster onboarding + better FCR guided answers mean fewer escalations and faster resolutions

Centralized vs. Point Solution

Salesforce offers powerful tools but without a centralized knowledge platform, most teams end up maintaining fragmented FAQs, disconnected articles, and separate chatbot content.

Polly.Help solves that by becoming your single source of truth across the entire Salesforce ecosystem.
  • Consistent answers in cases, chats, and self-service
  • One update, everywhere no need to edit articles in multiple places
  • More scalable support as your org grows or changes
See how Polly.Help brings trusted, in-flow knowledge into Salesforce enhancing service speed, accuracy, and consistency across every interaction.

Explore how Polly.Help connects seamlessly with Salesforce and supercharges the way your teams deliver answers.
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More Integrations

We offer native connectors and tailored support for key platforms, enabling fast implementation:
The future-proof solution that
unlocks Seamless Access to
Curated Knowledge Anywhere,
Anytime, and from Any System.

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Polly.Help B.V.

Polly.Help 2025