Empower your Organization with AI-Infused Knowledge Management Software
Polly.Help for knowledge-driven organizations:
Unlock Seamless Access to Curated Knowledge
Anywhere, Anytime, and from Any System.
Challenges
The hassles of modern knowledge management...
Are you customer support management, IT management, knowledge management or CIO, and do you recognize these challenges?
- Lack of Integrations leading to scattered information?
- Lack of standardization in organizing, categorizing, and classifying information
- Out-of-date and inaccurate knowledge, leading to knowledge gaps
- Lack of participation, accountability, and ownership in maintaining knowledge assets
- Difficulty in consistently distributing knowledge to all channels
- Uncertainty in knowledge compliance and security
- Inability to measure the effectiveness of knowledge sharing and management
The costs
Unveiling the Hidden Costs and Risks of Poor Knowledge Management
Inefficient time-consuming & costly processes
Limited information access for contact center agents leads to customer frustration and decreased satisfaction.
Degraded customer and employee experience
Lack of relevant information hampers agent assistance, causing customer frustration and decreased satisfaction.
Loss of critical knowledge
Lack of documentation and sharing can result in the loss of valuable information and skills when employees depart.
Reduced competitiveness and adaptiveness
Knowledge management helps your organization's adaptability and innovation, strengthening your competitiveness.
Increased risk of compliance issues
Poor knowledge management raises compliance risks, such as data privacy and security breaches.
Inadequate decision-making
Poor information access leads to poor decision-making, hindering business success.
Elevate customer and employee experiences
Processes & insights
Streamline Knowledge Management with Integration, Standardization, and Control
Cooperation
Streamlined Knowledge Management & Collaboration Simplified
Knowledge your way
Unleash Limitless Knowledge Access
Performance
Empowering Employees for Peak Performance
Get and stay compliant
With regulations and standards through informed employees.
Increase customer and employee satisfaction
With complete and accurate information.
Shorten time-to-productivity
With effective training and onboarding.
Transform your business
The extraordinary power of Polly.Help's independent knowledge management engine.
The cutting-edge, future-proof solution that unlocks Seamless Access to Accurate Knowledge Anywhere, Anytime.
+40%
-30%
Time to competence for new hires
+20%
Customer experience rates
-25%
Operational and support costs
-40%
Contact centre escalations
Testimonials
Customers talk about how Polly.Help transformed their businesses
Polly.Help gave us an immediate 60% percent reduction on standard queries.
Anja Buitenman
Consumer Contact & Care Teamlead
Polly.Help helped us more than halve the after-work time from 4 minutes to 1.5 minutes per call.
Sjoerd Ottenheim
Service Advisor
Through Polly.Help, our front-line staff can handle more questions themselves and residents have the answer to their question faster.
Paul van Ladesteijn
Services Project Manager
The complete knowledge management engine, your search is over
- Unbeatable Control with a Fixed-Price Model
- Reach a Global Audience with Multilingual Support
- Seamless Integration with Your Tools and Platforms
- Quick Deployment and Scalable Flexibility
- An innovative platform and partner in knowledge
- Drive Efficiency with Knowledge-Centred Service
Brochure
Discover the Power of Knowledge Management: Transform your Business with Polly
- Learn how effective knowledge management can improve customer satisfaction and experience.
- Learn how Polly's platform integrates seamlessly across channels and systems.
- Learn how knowledge management delivers lower costs, faster training times, and a better employee experience.
- Read how other companies and organizations have implemented Polly.
Next step
Experience the power of a transformed knowledge management process
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