Your step to efficient knowledge management

Polly.Help ‘s knowledge management platform always provides quick access to

the correct answer,
at the right time,
by the right people,
throughout your organization.

Find out how we optimize your knowledge management.

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Challenges

The obstacles of modern knowledge management

Customer support management, IT management, knowledge management or CIO, and do you recognize these challenges?

Lack of integrations leads to fragmented information
Lack of standardization in organizing, categorizing and classifying information
Outdated and inaccurate knowledge, leading to gaps in knowledge
Lack of participation, responsibility and ownership in maintaining knowledge items
Difficulty spreading knowledge consistently across all channels
Uncertainty about knowledge compliance and security
Inability to measure effectiveness of knowledge sharing and management

The cost

The Hidden Costs and Risks of Inadequate Knowledge Management

Inefficient, time-consuming and expensive processes

Limited access to knowledge and information for call center agents leads to customer frustration and lower customer satisfaction.

Reduced customer and employee experience

A lack of relevant information hampers agents' resolution skills, leaving customers frustrated and less satisfied.

Loss of critical knowledge

A lack of documentation and knowledge sharing can lead to the loss of valuable information and skills when employees leave.

Reduced competitiveness and adaptability

Knowledge management helps in the adaptation and innovation of an organization, thereby strengthening its competitive position.

Increased risk of compliance problems

Inadequate knowledge management poses compliance risks, such as data privacy and security breaches.

Insufficient decision-making

Limited access to information leads to poor decision-making, which hinders organizational success.

Improve the customer and employee experience

Innovative Independent Knowledge Management Platform

Processes & insights

Optimize Knowledge Management with Integration, Standardization and Control

Integrate knowledge management easily and better than ever

Customization and integration options available for knowledge portals and APIs
Use third-party input variables for fast, accurate auto-suggestions
Integrate and make customizations in Polly.Help for seamless integration into business systems and processes.

Capture, store and organize information and knowledge in one central source

Easy and single source of access for employees
Helps the knowledge manager ensure current, accurate and findable information
Information can be added quickly, if required.

Optimize efficiency with automated processes

Workflow, notifications and reminders improve process efficiency and reduce errors.
Helps knowledge manager remind specialists of important tasks and deadlines
Increases the involvement of specialists, thereby reducing the risk of errors

Gain a competitive advantage with advanced analytics

Good statistics equal competitive advantages for the organization
Polly.Help Provides knowledge base performance and feedback reports for optimization
Analytics API for custom reporting, including data extraction and enrichment.

Collaboration

Streamline Knowledge Management & Simplify Collaboration

Promote collaboration with feedback loops

Continuous improvement of knowledge portal through built-in feedback mechanism
Get valuable insights about the effectiveness of information used by agents, employees or customers
Constantly improve content with user suggestions.

Ensure high-quality content through user-friendly editorial workflows

Defined set of actions for administrators and authors based on user roles
Content approval process
Ensure quality and accuracy of content on knowledge portals.

Allow employees to share information and collaborate

Improved collaboration and teamwork across the organization
Promotes a culture of knowledge sharing and learning
Leads to innovative initiatives

Advanced version control

Keep track of changes
Secure accurate and up-to-date information
Helps reduce risk

Customized knowledge

Provides Unlimited Access to Knowledge

Revolutionary search function with AI Technology

Search function with AI technology improves findability of knowledge items
Search function is refined for precision and efficiency to improve customer experience
NLP helps effectively match user queries with stored content

Global language support for an international workforce

Knowledge management platform supports all world languages
Supports designing and building a knowledge base in one language and translating to other languages
Reduces the complexity and overhead of writing in multiple languages

Customized and customizable knowledge portals

Knowledge portals can be tailored to business needs and have public or secure access
Can be used standalone or embedded in enterprise systems
Provides context-based auto suggestions

Add channel-specific knowledge item

Define a specific answer to a question by channel, such as phone, email, chat and website
A specific answer provides a more efficient response to the customer’s question.
Accelerates employee handling speed

Performance

Enables Employees to Achieve Top Performance.

Guided support for complex problems with solution guidelines

Guided support for complex problems with solution guidelines
Ensures compliance and provides appropriate service
Step-by-step help with complex processes and problem solving.

Structured knowledge building for a better customer experience

Knowledge is structured to meet the needs of customers, agents and employees
Polly.Help enables the creation of multiple knowledge bases with associated taxonomies
Provides many navigation options for multiple business units, departments, locations, brands or languages from a single archive.

Increases efficiency with personalized access to knowledge for employees

Improved efficiency and productivity
Helps the knowledge manager ensure that employees can focus on needed information
Reduces time spent searching for information

Stay connected and productive with mobile knowledge management

Employees have remote access to information and can collaborate more easily as a result
Helps the knowledge manager ensure remote employee access to information
Improves efficiency and productivity

Secure & Compliant
99.9+% Uptime
ISO 27001 certified

Secure & Compliant

We garanderen maximale veiligheid

Het kennisbeheerplatform Polly.Help wordt gehost op de Amazon Web Services (AWS) cloud-infrastructuur. AWS heeft een bewezen staat van dienst in het leveren van betrouwbare, beschikbare/afhankelijke en schaalbare cloud-oplossingen en past het hoogste beveiligingsniveau in de industrie toe op basis van industriële en overheidsbeveiligingspraktijken.

99.9+% Uptime

Schaalbaar en beschikbaar kennisbeheer met 99,9+% uptime

Polly.Help kennismanagement platform ingezet op hoog beschikbare cloudinfrastructuur
Kan grote hoeveelheden informatie en een groeiend gebruikersbestand aan
99,9+% cumulatieve uptime over de laatste 5 jaar.

ISO 27001 certified

Polly.Help is ISO27001 gecertificeerd

Polly.Help is ISO27001 gecertificeerd, wat betekent dat wij volledig voldoen aan de internationaal erkende normen voor het beheer van informatiebeveiliging.
Polly.Help zorgt ervoor dat gevoelige informatie wordt beschermd en zorg draagt voor een voortdurende verbetering in haar informatiebeveiliging.

Become and stay compliant

with applicable regulations and standards, by informed employees

Increase customer and employee satisfaction

With complete and accurate information

Reduce time-to-productivity

With effective training and onboarding

Transform your organization

With the power of Polly.Help's independent knowledge management platform

The advanced, innovative solution that provides seamless access to trusted knowledge anywhere, anytime

+40%

Employee efficiency

-30%

Employee training time

+20%

Customer experience scores

-25%

Operational and support costs

-40%

Contact Center escalations

Testimonials

Customers tell how Polly.Help changed their organization

Polly.Help gave us an immediate 60% discount on standard queries.

Anja Buitenman

Consumer Contact & Care Team Lead

Polly.Help helped us more than half the time of work from 4 minutes to 1.5 minutes per call.

Sjoerd Ottenheim

Service Advisor

Through Polly.Help, our frontline staff can handle more questions themselves and residents have their questions answered faster.

Paul van Ladesteijn

Services Project Manager

The complete knowledge management solution, your search is over

Cost Control with a Fixed-Price Model
Reach a Global Audience with Multilingual Support
Seamless Integration with Existing IT Applications
Rapid Deployment and Scalable Flexibility
An innovative platform and knowledge partner
Promote Efficiency with Knowledge-Based Service

Brochure

Discover the Power of Knowledge Management: Transform Your Business with Polly

Learn how effective knowledge management can improve customer satisfaction and experience.
Learn how Polly's platform seamlessly integrates with various channels and systems.
Discover how knowledge management delivers lower costs, faster training times and a better employee experience.
Read how other companies and organizations have implemented Polly.