Case Studies

Unlocking Success Stories: How Polly.Help Transforms Businesses

Case Study OMRIN

In this case study, we delve into Omrin's journey in waste management and their collaboration with Polly.Help to revolutionize their knowledge management practices. Explore how Polly.Help's platform optimized their...

Case Study Mediahuis Noord

In the ever-evolving landscape of customer support, Mediahuis Noord (formerly NDC) faced a challenge: managing inquiries efficiently across 40 diverse brands. The existing hodgepodge of systems wasn't cutting it....

Case Study SVH

In the quest to balance the ever-increasing demand for social housing with customer satisfaction, Social Housing Providers Haaglanden (SVH) embarked on a transformative journey. Polly.Help's knowledge management solution became...

Case Study KNHS

In the world of equestrian sports, KNHS faced a challenge: managing a flood of inquiries. Discover how they harnessed knowledge management to streamline their processes, deliver consistent responses, and...

Case Study BsGW

Discover how BsGW, a Dutch Tax Cooperation, revolutionized its operations with Polly.Help's knowledge management platform. With scattered information hindering their efficiency, BsGW sought to streamline knowledge across systems. Polly.Help's...

Case Study Barneveld

Barneveld's journey with knowledge management yielded impressive results. First-line employees witnessed a 25% increase in proficiency, markedly elevating response times and customer satisfaction levels. Notably, a substantial 30% reduction...

Case study Charity Lotteries

Charity Lotteries NV, a prominent entity behind notable lotteries such as the Dutch Postcode Lottery and FriendsLottery, embarked on a transformative journey with Polly.Help. Facing challenges in information provisioning...

Case study Nijmegen

Discover the inspiring tale of Nijmegen, the oldest city in the Netherlands. Faced with the challenge of balancing quality and sustainability, they harnessed Polly.Help's knowledge management platform. Starting with...

Case study Heineken

Heineken, an iconic Dutch brewing giant with a global footprint, embraced Polly.Help's advanced knowledge management solution to revolutionize customer service. Seamlessly integrated across channels, this partnership empowered Heineken's agents...

Case study Mediq

Mediq, a leading medical supplier operating across 15+ countries, streamlined operations by implementing Polly.Help's knowledge management system. This shift enabled seamless knowledge flow, resulting in a remarkable 35% improvement...

Case study DPD

DPD Netherlands, a prominent parcel delivery service, partnered with Polly.Help to enhance customer service. By integrating advanced knowledge management and internal portals into Salesforce Service Cloud, DPD achieved a...

Case study AS Watson

Embarking on an ambitious quest to navigate omnichannel complexity, A.S. Watson, the world's largest health and beauty retailer, turned to Polly.Help's expertise. With a vast portfolio of renowned brands,...

Case study BCC

BCC, a major electronics retailer, partnered with Polly.Help to enhance its customer experience and operational efficiency. By implementing Polly.Help's unified knowledge management platform, BCC eliminated knowledge silos and introduced...

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