Managing Knowledge to Deliver Value to Customers is More Challenging Than Ever

Polly.Help for knowledge-driven organizations:

Unlock Seamless Access to Accurate Knowledge Anywhere, Anytime.

Challenges

The hassles of modern knowledge management...

Are you customer support management, IT management, knowledge management or CIO, and do you recognize these challenges?

Lack of Integrations leading to scattered information?
Lack of standardization in organizing, categorizing, and classifying information
Out-of-date and inaccurate knowledge, leading to knowledge gaps
Lack of participation, accountability, and ownership in maintaining knowledge assets
Difficulty in consistently distributing knowledge to all channels
Uncertainty in knowledge compliance and security
Inability to measure the effectiveness of knowledge sharing and management

The costs

Unveiling the Hidden Costs and Risks of Poor Knowledge Management

Inefficient time-consuming & costly processes

Limited information access for contact center agents leads to customer frustration and decreased satisfaction.

Degraded customer and employee experience

Lack of relevant information hampers agent assistance, causing customer frustration and decreased satisfaction.

Loss of critical knowledge

Lack of documentation and sharing can result in the loss of valuable information and skills when employees depart.

Reduced competitiveness and adaptiveness

Knowledge management helps your organization's adaptability and innovation, strengthening your competitiveness.

Increased risk of compliance issues

Poor knowledge management raises compliance risks, such as data privacy and security breaches.

Inadequate decision-making

Poor information access leads to poor decision-making, hindering business success.

Elevate customer and employee experiences

Next generation Independent Knowledge Management Engine

Processes & insights

Streamline Knowledge Management with Integration, Standardization, and Control

Integrating Knowledge Management like never before

Customization and integration options available for knowledge portals and APIs
Utilize third-party input variables for quick, accurate auto-suggestions
Integrate and customize Polly.Help for seamless integration into business systems and processes.

Capture, store, and organize information and knowledge in one central source

Easy and single source access for employees
Helps the knowledge manager to ensure up-to-date, accurate and retrievable information
Supports information readiness when needed

Optimizing Efficiency with Automated Processes

Workflow, notifications, and reminders improve process efficiency and reduce errors
Help knowledge manager remind specialists of important tasks and deadlines
Enhances specialist involvement and reduces the chance of errors

Gaining a Competitive Advantage with Advanced Analytics

Good metrics equal competitive advantages for the organization
Polly.Help offers knowledge base performance and feedback reports for optimization
Analytics API for custom reporting, with data extractions and enrichment is available.

Cooperation

Streamlined Knowledge Management & Collaboration Simplified

Empowering Collaboration with Built-in Feedback Loops

Enhance knowledge portal with built-in feedback mechanism
Get valuable insights from agents, employees, or customers on information effectiveness
Continuously improve content with suggestions from users

Ensuring Quality Content with User-Friendly Editorial Workflows

Defined set of actions for administrators and authors based on user roles
Content approval process for review before publication
Ensure quality and accuracy of content on knowledge portals.

Allow employees to share information and collaborate on projects and initiatives

Improved collaboration and teamwork
Fosters culture of knowledge sharing and learning
Leads to better decision-making and innovation.

Track different versions of a document, rollback to a previous version

Ensure compliance with legal and regulatory requirements
Ensure accuracy and up-to-date information
Improve decision-making and reduce risk.

Knowledge your way

Unleash Limitless Knowledge Access

Revolutionizing Search with AI-Infused Technology

AI-infused search improves content findability
Fine-tuned for precision and efficiency to improve customer experience
NLP for effective matching of user queries to stored content.

Global Language Support for a Diverse Workforce

Knowledge management platform supports all global languages
Supports designing and building knowledge base in one language and translating into others
Reduces complexity and overhead of authoring in multiple languages.

Tailored and Customizable Knowledge Portals

Knowledge portals can be tailored to meet business needs and have public or secure access
Can be standalone or embedded within business systems
Provides context-based auto-suggestions.

Add channel specific knowledge item

Define a specific answer to a question per channel, such as phone, email, chat & website
A specific answer provides a more efficient response to the customer query
Accelerates the employee’s handling speed

Performance

Empowering Employees for Peak Performance

Guided Assistance for Complex Issues with Resolution Guidance

Progressive decision tree technology provides guided help for customers and advanced support for agents
Ensures compliance and provides the right service
Resolution guidance delivers step-by-step assistance for complex processes and troubleshooting.

Structured Knowledge for Improved Customer Experience

Knowledge is structured to meet customer, agent, and employee needs
Polly.Help allows setting up multiple knowledge bases with corresponding taxonomies
Provides many navigation options for multiple business units, departments, locations, brands, or languages from a single repository.

Boosting Efficiency with Personalized Knowledge Access for Employees

Improved efficiency and productivity
Helps knowledge manager ensure employees focus on needed information
Reduces time spent searching for information.

Stay Connected and Productive with Mobile Knowledge Management

Employees can access information and collaborate remotely
Helps knowledge manager ensure access to information for remote workers
Improves efficiency and productivity.

Secure & Compliant
99.9+% Uptime
ISO 27001 Certified

Secure & Compliant

We perform with maximum security

The Polly.Help knowledge management platform is hosted on the Amazon Web Services (AWS) cloud infrastructure. AWS has a proven track record in providing reliable, available/ dependable, and scalable cloud solutions and deploys the highest level of security in the industry based on industrial and governmental security practices.

99.9+% Uptime

Scalable and Available Knowledge Management with 99.9+% Uptime

Polly.Help knowledge management platform deployed on high-available cloud infrastructure
Can handle large volumes of information and growing user base
99.9+% cumulative uptime over the last 5 years.

ISO 27001 Certified

Polly.Help is ISO27001 certified

Polly.Help is ISO27001 certified, which means that we are fully compliant to the internationally recognized standards for information security management.
Polly.Help ensures that sensitive information is protected and enables continual improvement of our information security practices.

Get and stay compliant

With regulations and standards through informed employees.

Increase customer and employee satisfaction

With complete and accurate information.

Shorten time-to-productivity

With effective training and onboarding.

Transform your business

The extraordinary power of Polly.Help's independent knowledge management engine.

The cutting-edge, future-proof solution that unlocks Seamless Access to Accurate Knowledge Anywhere, Anytime.

+40%

Employee efficiency metrics

-30%

Time to competence for new hires

+20%

Customer experience rates

-25%

Operational and support costs

-40%

Contact centre escalations

Testimonials

Customers talk about how Polly.Help transformed their businesses

Polly.Help gave us an immediate 60% percent reduction on standard queries.

Anja Buitenman

Consumer Contact & Care Teamlead

Polly.Help helped us more than halve the after-work time from 4 minutes to 1.5 minutes per call.

Sjoerd Ottenheim

Service Advisor

Through Polly.Help, our front-line staff can handle more questions themselves and residents have the answer to their question faster.

Paul van Ladesteijn

Services Project Manager

The complete knowledge management engine, your search is over

Unbeatable Control with a Fixed-Price Model
Reach a Global Audience with Multilingual Support
Seamless Integration with Your Tools and Platforms
Quick Deployment and Scalable Flexibility
An innovative platform and partner in knowledge
Drive Efficiency with Knowledge-Centred Service

Brochure

Discover the Power of Knowledge Management: Transform your Business with Polly

Learn how effective knowledge management can improve customer satisfaction and experience.
Learn how Polly's platform integrates seamlessly across channels and systems.
Learn how knowledge management delivers lower costs, faster training times, and a better employee experience.
Read how other companies and organizations have implemented Polly.