Customer support management, IT management, knowledge management or CIO, and do you recognize these challenges?
Limited access to knowledge and information for call center agents leads to customer frustration and lower customer satisfaction.
A lack of relevant information hampers agents' resolution skills, leaving customers frustrated and less satisfied.
A lack of documentation and knowledge sharing can lead to the loss of valuable information and skills when employees leave.
Knowledge management helps in the adaptation and innovation of an organization, thereby strengthening its competitive position.
Inadequate knowledge management poses compliance risks, such as data privacy and security breaches.
Limited access to information leads to poor decision-making, which hinders organizational success.
Innovative Independent Knowledge Management Platform
Het kennisbeheerplatform Polly.Help wordt gehost op de Amazon Web Services (AWS) cloud-infrastructuur. AWS heeft een bewezen staat van dienst in het leveren van betrouwbare, beschikbare/afhankelijke en schaalbare cloud-oplossingen en past het hoogste beveiligingsniveau in de industrie toe op basis van industriële en overheidsbeveiligingspraktijken.
with applicable regulations and standards, by informed employees
With complete and accurate information
With effective training and onboarding
The advanced, innovative solution that provides seamless access to trusted knowledge anywhere, anytime
Employee efficiency
Employee training time
Customer experience scores
Operational and support costs
Contact Center escalations
Polly.Help gave us an immediate 60% discount on standard queries.
Anja Buitenman
Consumer Contact & Care Team Lead
Polly.Help helped us more than half the time of work from 4 minutes to 1.5 minutes per call.
Sjoerd Ottenheim
Service Advisor
Through Polly.Help, our frontline staff can handle more questions themselves and residents have their questions answered faster.
Paul van Ladesteijn
Services Project Manager