Discover how this Rental Commission, a pivotal organization within the Ministry of Internal Affairs, is reshaping the housing market’s dynamics, particularly in low-density housing for both tenants and landlords. With a commitment to fair rent prices and seamless communication between stakeholders, the Rental Commission stands at the forefront of adapting to legislative changes.
To tackle these knowledge management challenges, the Rental Commission implemented a comprehensive solution in cooperation with our partner Evolve IP. This involved the establishment of a Customer Contact Center and an advanced knowledge management platform. The integration of Evolve IP and Polly.Help SaaS products became the linchpin for efficient communication and consistent information sharing. Collaborating with Capgemini, the Rental Commission developed an intranet seamlessly integrating Polly.Help into Microsoft SharePoint, creating a robust platform for knowledge sharing.
The implementation of the Customer Contact Center and the integration of the Polly.Help knowledge management platform have delivered remarkable outcomes. Within a remarkably short timeframe, the organization has witnessed a successful rollout of these solutions. The Knowledge Platform is steadily being enriched with information, and the Customer Contact Center is adept at managing a growing number of inquiries with unwavering consistency. Future endeavors include a continuous quest for improvement, potential AI integration, and addressing website platform limitations to further elevate Knowledge Management processes.
The Rental Commission’s journey with Polly.Help marks a significant evolution in navigating the complexities of organizational growth. As they stride into the future, the integration of innovative solutions, from Customer Contact Centers to advanced Knowledge Platforms, positions the Rental Commission as a trailblazer in efficient and effective housing market regulation. Polly.Help stands as a cornerstone in this transformative journey, empowering the Rental Commission to navigate the ever-evolving landscape of their responsibilities with unparalleled efficiency.
40% reduction in content authoring and maintenance
20% improvement in employee efficiency