Polly.Help for Talkdesk

Empower Talkdesk Agents and Bots with Real-Time, Reliable Knowledge

Polly.Help fully integrates with the Talkdesk platform to deliver AI-enhanced knowledge management directly into the agent workspace and customer-facing interfaces.

With Polly.Help, your agents receive instant, context-aware guidance while your bots and self-service tools pull from the same verified knowledge source all maintained in one place.

Key Benefits

  • Seamless integration into Talkdesk Workspace and Agent Assist
  • Contextual knowledge suggestions surfaced during calls and digital conversations
  • Powerful content governance with centralized ownership, versioning, and validation
  • One knowledge base for agents, bots, co-pilot experiences, and digital channels
  • Reduced training time and improved First Contact Resolution (FCR)

Centralized vs. Point Solution

Point-solutions fix isolated problems - but as they stack up, knowledge becomes fragmented, updates take longer, and customer experiences become inconsistent.

Polly.Help brings everything together in one unified platform.
  • One source of truth across all channels
  • Faster updates with no duplication of effort
  • Lower complexity, lower cost, higher scalability
  • Strong governance, permissions, and compliance
Centralizing knowledge with Polly.Help delivers consistent answers, smoother operations, and a future-proof foundation for growth.
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More Integrations

We provide ready-to-go, native connectors for the most widely-used CRMs, contact centers, and communication platforms. That means you can seamlessly embed Polly.Help into your existing stack - no custom development required.
The future-proof solution that
unlocks Seamless Access to
Curated Knowledge Anywhere,
Anytime, and from Any System.

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Polly.Help 2025