Polly.Help for Zoom

Elevate Zoom Contact Center with Intelligent, Centralized Knowledge
Transform your Zoom Contact Center into a smarter, more consistent service engine by integrating Polly.Help.

Deliver real-time, governed answers to agents while powering seamless self-service across channels all from one trusted knowledge source.

Key Benefits

  • Contact Center
Agents receive relevant knowledge suggestions directly within the Agent Inbox reducing handling time and increasing confidence.
  • Centralized content powers voice, chat, SMS, email, video, virtual agent, and self-service no duplication, only consistency.
  • Polly.Help’s structured, governed content prepares your team for AI-powered search, intelligent routing, and Virtual Agent use.
  • Use Polly.Help to feed your Zoom AI Studio knowledge base via integrations from tools like Salesforce, Zendesk, Confluence, and more.
  • With intuitive access and content governance baked in, new agents come up to speed faster and deliver the right answers from day one.

Centralized vs. Point Solution

Rather than maintaining isolated KBs for Zoom, bots, and self-service, Polly.Help ensures all knowledge flows from one expertly curated platform. This means:
  • Uniform responses across every support channel
  • Simplified maintenance manage content once and deploy instantly
  • Scalable support update answers centrally and watch them reflect everywhere immediately
Agents receive instant, context-aware knowledge suggestions inside the Agent Inbox. Conversations remain consistent across voice, chat, SMS, and video interactions
  • Explore All

More Integrations

We provide ready-to-go, native connectors for the most widely-used CRMs, contact centers, and communication platforms. That means you can seamlessly embed Polly.Help into your existing stack - no custom development required.
The future-proof solution that
unlocks Seamless Access to
Curated Knowledge Anywhere,
Anytime, and from Any System.

Sign up for our newsletter

Polly.Help 2025