Polly.Help for Zoom

Elevate Zoom Contact Center with Intelligent, Centralized Knowledge
Transform your Zoom Contact Center into a smarter, more consistent service engine by integrating Polly.Help.

Deliver real-time, governed answers to agents while powering seamless self-service across channels all from one trusted knowledge source.

Key Benefits

  • Contextual guidance inside Zoom Contact Center
Agents receive relevant knowledge suggestions directly within the Agent Inbox reducing handling time and increasing confidence.
  • Single source of truth for omnichannel support
Centralized content powers voice, chat, SMS, email, video, virtual agent, and self-service no duplication, only consistency.
  • Embedded, AI-ready knowledge
Polly.Help’s structured, governed content prepares your team for AI-powered search, intelligent routing, and Virtual Agent use.
  • Integrates with Zoom’s Knowledge Base
Use Polly.Help to feed your Zoom AI Studio knowledge base via integrations from tools like Salesforce, Zendesk, Confluence, and more.
  • Reduced onboarding and ramp-up time
With intuitive access and content governance baked in, new agents come up to speed faster and deliver the right answers from day one.

Centralized vs. Point Solution

Rather than maintaining isolated KBs for Zoom, bots, and self-service, Polly.Help ensures all knowledge flows from one expertly curated platform. This means:
  • Uniform responses across every support channel
  • Simplified maintenance manage content once and deploy instantly
  • Scalable support update answers centrally and watch them reflect everywhere immediately
Watch how Polly.Help enhances Zoom Contact Center:
Agents receive instant, context-aware knowledge suggestions inside the Agent Inbox
Updates in Polly.Help’s platform appear automatically in Zoom’s AI-powered KB and virtual agent
Conversations remain consistent across voice, chat, SMS, and video interactions
  • Explore All

More Integrations

We offer native connectors and tailored support for key platforms, enabling fast implementation:
The future-proof solution that
unlocks Seamless Access to
Curated Knowledge Anywhere,
Anytime, and from Any System.

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Polly.Help B.V.

Polly.Help 2025