Centralizing Tax Knowledge for Consistency, Clarity, and Control
BsGW the public partnership for municipal tax collection and enforcement serves over 30 municipalities and water boards in the Netherlands.
With complex tax regulations and rising expectations from citizens and staff, BsGW needed a smarter way to manage knowledge.
Polly.Help became the foundation for delivering fast, consistent, and accurate support both internally and online.
Customer Opinion
With Polly.Help, we’ve created a single, structured knowledge platform for everyone from frontline staff to citizens. We now work smarter, faster, and with greater confidence.
Sjoerd Ottenheim,
Adviser Services, BsGW
A Smarter Approach to Public ServiceKnowledge
BsGW’s transformation with Polly.Help proves that even the most complex and dynamic knowledge like tax law can be centralized, maintained, and deliveredat scale. From internal efficiency to external trust, BsGW now leads with clarity and control.
See how Polly.Help can help your public organization turn complexity into confidence.
The Challenge
Knowledge scattered across multiple systems—Google Drive, intranet sites, and desktop folders
Editors spending excessive time searching for style guides, author instructions, and publication protocols
Inconsistent processes and content formats leading to rework and missed deadlines
Onboarding new editors slowed by fragmented and undocumented procedures
The Polly.Help Solution
Introduced a centralized knowledge platform tailored to editorial workflows housing style guides, checklists, templates, and FAQs
Structured content by department and topic, with clear ownership and version control
Made knowledge available through smart search and templated workflows embedded in daily tools
Published key editorial guidelines and author-facing instructions on the public-facing website using Polly.Help
Enabled continuous improvement with builtin feedback loops and usage analytics
The
Results
Faster content production with instant access to centralized guides and checklists
Consistent editorial quality reducing errors and ensuring brand-aligned output
Simplified onboarding new editors trained quicker thanks to a structured knowledge base
Fewer internal questions and unnecessary email chains, improving team focus
Self-service support for authors, reducing manual support and improving communication quality
At Polly.Help, we’re proud of the organizations we support and even prouder of the impact they’ve achieved.
Each of our clients has their own story: a challenge, a solution, and measurable results. From faster onboarding and improved service KPIs to reduced operational friction and smarter AI usage our platform is driving change across sectors.
But don’t just take our word for it. Dive into their experiences and see what’s possible when you centralize knowledge with Polly.Help.
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