Municipality of Barneveld

Streamlining Public Service with Unified Knowledge

The Municipality of Barneveld is committed to delivering responsive and consistent services to its citizens whether online, at the town hall, or via phone and email. But with information scattered across outdated systems and slow manual updates, the team faced increasing pressure to meet rising expectations from both residents and internal staff.

To centralize its knowledge and support seamless communication across all channels, Barneveld implemented Polly.Help as the foundation for internal and external knowledge sharing.

The Challenge

Fragmented knowledge across intranets, PDF documents, and local repositories

Inconsistent information shared by phone, email, walk-in, and online channels

Limited digital self-service options increasing pressure on front-line staff

Manual updates that introduced errors and made content maintenance difficult

The Polly.Help Solution

One centralized knowledge base with structured categories by topic, department, and audience

Verified, channel-specific content tailored for internal teams and citizen self-service

Built-in review workflows, ownership roles, and version control to maintain accuracy

Seamless integration with the municipal intranet and frontline service systems

Results

Consistent communication across all citizen touchpoints phone, online, and in-person

Faster response times for citizens and reduced handling time for staff

Efficient content updates, reducing errors and accelerating policy rollout

Improved onboarding and orientation for new municipal staff with structured on-demand resources

A Smart Foundation for Digital Public Services

With Polly.Help, Barneveld has laid the groundwork for smarter, more scalable public service delivery.

From reducing internal complexity to empowering citizens with self-service, the municipality now operates from one shared, reliable knowledge base enabling faster decisions, clearer communication, and higher trust.

Want to modernize your municipal services with centralized knowledge? 

More Case Studies

At Polly.Help, we’re proud of the organizations we support and even prouder of the impact they’ve achieved.

Each of our clients has their own story: a challenge, a solution, and measurable results. From faster onboarding and improved service KPIs to reduced operational friction and smarter AI usage our platform is driving change across sectors.

But don’t just take our word for it. Dive into their experiences and see what’s possible when you centralize knowledge with Polly.Help.

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