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Wengage

Scalable, Multilingual Knowledge for Complex Client Support

Wengage (formerly IPG) is a leading BPO partner, delivering omnichannel customer experience solutions for clients across sectors and languages.

As the organization scales across regions, delivering consistent, brand-aligned support becomes increasingly complex especially with varying client policies, workflows, and tone of voice.

To enhance service delivery and operational efficiency, Wengage partnered with Polly.Help to build structured, multilingual internal knowledge platforms tailored to each client program.
Customer Opinion

Wengage is committed to delivering best-in-class service across all our client programs. Polly.Help plays a critical role in that journey giving our agents instant access to accurate, multilingual knowledge that adapts to every brand and every channel.

Nadiem Zaman,
Director Global Business Development, Wengage

The Challenge

  • Supporting numerous clients, each with distinct knowledge requirements and compliance standards
  • Agents handling multiple brands, channels, and languages requiring fast, reliable access to client-specific content
  • High onboarding volumes for new or seasonal agents, increasing pressure on training and documentation
  • Need for governance and flexibility across multiple service environments and delivery models


The Polly.Help Solution

  • Implemented dedicated internal knowledge portals per client, customized to brand guidelines, processes, and language needs
  • Deployed multilingual content support, allowing content to be segmented, localized, and accessed efficiently by language
  • Established structured workflows for content creation, review, ownership, and compliance alignment
  • Enabled secure access management with role-based permissions for Wengage teams and clients

The

Results

  • Multilingual knowledge platforms implemented across client programs, improving service delivery in multiple regions
  • Onboarding time reduced through better knowledge access and structured learning content
  • Streamlined collaboration with clients around knowledge ownership and governance
  • Measurable gains in service quality, speed, and operational agility

A Strategic Knowledge Layer for Scalable CX

In the fast-moving BPO sector, delivering consistent, efficient, and brand-aligned service is essential. Polly.Help provides Wengage with a scalable knowledge foundation that supports operational excellence, multilingual delivery, and client-specific customization.

Whether launching a government helpdesk, scaling retail programs, or handling seasonal campaigns, Wengage ensures every agent has the right knowledge at the right time, in the right language.

More Case Studies

At Polly.Help, we’re proud of the organizations we support and even prouder of the impact they’ve achieved.

Each of our clients has their own story: a challenge, a solution, and measurable results. From faster onboarding and improved service KPIs to reduced operational friction and smarter AI usage our platform is driving change across sectors.

But don’t just take our word for it. Dive into their experiences and see what’s possible when you centralize knowledge with Polly.Help.
See more success stories
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3824 MN Amersfoort
The Netherlands
Polly.Help 2025