Polly.Help for Genesys

Take Genesys CX to the Next Level with Centralized Knowledge
Polly.Help enhances the Genesys platform by embedding powerful, centralized knowledge capabilities directly into the agent and customer experience.

Where point solutions deliver fragmented knowledge to specific channels, Polly.Help offers a single, structured source of truth that powers your entire CX operation from agent-assist to chatbots and co-pilot features.

Key Benefits

  • One unified knowledge base for all support content across IVR, agents, bots, and portals
  • Contextual answer suggestions embedded in the Genesys age
  • Real-time access to validated knowledge for agents during calls and chats
  • AI-ready content structure for powering bots and voice assistants
  • Full control from within Polly.Help no need to edit knowledge separately in Genesys

Centralized vs. Point Solution

While point solutions often require separate maintenance for bots, FAQs, and internal tools, Polly.Help allows you to manage all your knowledge in one place fully connected to Genesys. That means:
  • One update = updated everywhere
  • No inconsistent answers
  • Faster onboarding and easier content governance
Visit the Genesys AppFoundry listing:

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More Integrations

We offer native connectors and tailored support for key platforms, enabling fast implementation:
The future-proof solution that
unlocks Seamless Access to
Curated Knowledge Anywhere,
Anytime, and from Any System.

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Polly.Help B.V.

Polly.Help 2025