Polly.Help for Genesys

Take Genesys CX to the Next Level with Centralized Knowledge
Polly.Help enhances the Genesys platform by embedding powerful, centralized knowledge capabilities directly into the agent and customer experience.

Where point solutions deliver fragmented knowledge to specific channels, Polly.Help offers a single, structured source of truth that powers your entire CX operation from agent-assist to chatbots and co-pilot features.

Key Benefits

  • One unified knowledge base for all support content across IVR, agents, bots, and portals
  • Contextual answer suggestions embedded in the Genesys age
  • Real-time access to validated knowledge for agents during calls and chats
  • AI-ready content structure for powering bots and voice assistants
  • Full control from within Polly.Help no need to edit knowledge separately in Genesys

Centralized vs. Point Solution

Point-solutions fix isolated problems - but as they stack up, knowledge becomes fragmented, updates take longer, and customer experiences become inconsistent.

Polly.Help brings everything together in one unified platform.
  • One source of truth across all channels
  • Faster updates with no duplication of effort
  • Lower complexity, lower cost, higher scalability
  • Strong governance, permissions, and compliance
Centralizing knowledge with Polly.Help delivers consistent answers, smoother operations, and a future-proof foundation for growth.
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More Integrations

We provide ready-to-go, native connectors for the most widely-used CRMs, contact centers, and communication platforms. That means you can seamlessly embed Polly.Help into your existing stack - no custom development required.
The future-proof solution that
unlocks Seamless Access to
Curated Knowledge Anywhere,
Anytime, and from Any System.

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Polly.Help 2025