Polly.Help for Upstream Works

Unified Knowledge for UWF across Agents, Bots & Customers
Polly.Help powers Upstream Works Assist by delivering AI-enhanced, centrally managed knowledge directly into the UWF environment.

Whether it's agents handling live interactions or customers navigating self-service, everyone accesses the same trusted answers instantly, and from a single platform.

Key Benefits

  • Knowledge surfaces in Agent Assist, Digital Desktop, chatbots, and customer-facing channels
  • Agents and bots get real-time, relevant answers based on context
  • Support rich media like images, decision trees, videos, and structured articles
  • Manage approvals, ownership, versioning, and feedback in one place
  • Use the same curated content across customer portals and help widgets
  • Track usage, identify gaps, and improve based on live analytics

Centralized vs. Point Solution

Point-solutions fix isolated problems - but as they stack up, knowledge becomes fragmented, updates take longer, and customer experiences become inconsistent.

Polly.Help brings everything together in one unified platform.
  • One source of truth across all channels
  • Faster updates with no duplication of effort
  • Lower complexity, lower cost, higher scalability
  • Strong governance, permissions, and compliance
Centralizing knowledge with Polly.Help delivers consistent answers, smoother operations, and a future-proof foundation for growth.
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More Integrations

We provide ready-to-go, native connectors for the most widely-used CRMs, contact centers, and communication platforms. That means you can seamlessly embed Polly.Help into your existing stack - no custom development required.
The future-proof solution that
unlocks Seamless Access to
Curated Knowledge Anywhere,
Anytime, and from Any System.

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Polly.Help 2025