Polly.Help for Upstream Works

Unified Knowledge for UWF cross Agents, Bots & Customers
Polly.Help powers Upstream Works Assist by delivering AI-enhanced, centrally managed knowledge directly into the UWF environment.

Whether it's agents handling live interactions or customers navigating self-service, everyone accesses the same trusted answers instantly, and from a single platform.

Key Benefits

  • Seamless UWF integration – Knowledge surfaces in Agent Assist, Digital Desktop, chatbots, and customer-facing channels
  • Intelligent guidance Agents and bots get real-time, relevant answers based on context
  • Flexible knowledge formats Support rich media like images, decision trees, videos, and structured articles
  • Full content governance Manage approvals, ownership, versioning, and feedback in one place
  • Power self-service Use the same curated content across customer portals and help widgets
  • Actionable insights Track usage, identify gaps, and improve based on live analytics

Centralized vs. Point Solution

Most contact centers struggle with siloed knowledge FAQs here, bot scripts there, outdated docs buried elsewhere.
Polly.Help replaces this patchwork with one centralized platform that feeds all UWF touchpoints. That means:
  • Consistent answers across channels and roles
  • Fewer maintenance headaches with no duplicated content
  • Effortless scaling as new teams or channels are added
See how Polly.Help brings unified, real-time knowledge into UWF enhancing every interaction for agents, bots, and customers alike.
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More Integrations

We offer native connectors and tailored support for key platforms, enabling fast implementation:
The future-proof solution that
unlocks Seamless Access to
Curated Knowledge Anywhere,
Anytime, and from Any System.

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Polly.Help B.V.

Polly.Help 2025