Job Vacancy: Business Consultant Knowledge Management at Polly.Help
Location: Amersfoort
Hours: Full-time
About Polly.Help
Polly.Help is a fast-growing Dutch scale-up that has become a global player in knowledge management and online communication. With our innovative solutions, we make knowledge management simple, efficient, manageable, and future-proof.
Our customers value us for our intuitive technology, exceptional customer support, and our vision for the future of knowledge management.
Our dynamic team works in an energetic and inspiring office environment, where creativity and fun are central.
Your Role and Why It’s Unique
As a Business Consultant Knowledge Management at Polly.Help, you will not only have the opportunity to apply your expertise but also contribute to the growth of an innovative young organization with a global impact. You act as the bridge between our technology and the client’s needs. You play a crucial role in designing and implementing our AI-driven knowledge management platform. You will work closely with our clients, partners, and internal teams. You will advise clients at a strategic level and ensure seamless implementations, focusing on quality, innovation, and customer satisfaction.
Your Responsibilities
- Act as a strategic sparring partner for clients and translate their needs into solutions within our knowledge management platform.
- Ensure precise implementations and deliver an optimal user experience for clients.
- Deliver product demonstrations and support your sales colleagues during client interactions to provide the best possible customer journey.
- Actively contribute to marketing and networking activities, such as providing input for whitepapers or delivering presentations at industry events.
- Respond to RFPs and keep our partner portal and generic demo environment updated with relevant information.
- Provide input for creating product documentation and videos, such as training materials and client instructions.
What You Bring
- A bachelor’s or master’s degree in a relevant field (e.g., IT, business administration, or similar).
- Experience in a complex client environment.
- A few years of experience in consultancy work for SaaS solutions.
- Affinity with knowledge management, client interaction, and solution design.
- Basic knowledge of HTML and CSS (experience with JavaScript is a plus).
- Strong communication skills and a customer-focused attitude.
- Excellent command of Dutch and English. Knowledge of other languages such as Spanish, French, and/or German is a plus.
- A proactive work ethic and the ability to work both independently and in a team.
- Residence in the Netherlands and possession of a driving license (B) as you will regularly visit clients within the Netherlands.
What to Expect
- A market-based salary and excellent secondary benefits.
- 25 vacation days per year and outstanding pension and disability insurance schemes.
- A laptop, phone, and mobility allowance.
Additional Perks:
- Not just a challenging role but also opportunities for personal and professional growth (such as training, attending conferences, and an annual education budget).
- At Polly.Help, we believe in innovation, creativity, and collaboration. Your input is highly valued.
- An inspiring work environment with regular team-building activities, company outings, and fun events.
- Flexibility to work from home, combined with an inspiring office environment in Amersfoort as your base.
Does This Sound Like Your Dream Job?
Apply today and become part of Polly.Help! Send your CV and motivation letter to Jos Telman at jos@pollyhelp.com or feel free to contact Stefan Mackaaij for more information at +31 (0)6 57278176. We look forward to welcoming your talent to our dynamic team.
General Procedure Timeline:
- Application deadline: January 30, 2025
- First selection round in Amersfoort: February 6/7, 2025
- Assessment
- Second selection round in Amersfoort: February 20/21, 2025
- Start date: March/April 2025
A Certificate of Good Conduct (VOG) and reference check are part of the procedure.
