Kärcher

Kärcher

Streamlining Knowledge Across Global Customer Operations

Kärcher, the world’s leading provider of cleaning technology, serves millions of customers through a complex network of local teams, global support centers, and partner contact centers. To ensure consistent service and empower agents across borders, Kärcher implemented

Polly.Help as a multilingual knowledge platform. By centralizing expertise and structuring content for easy access, the company now delivers faster, more reliable support no matter the language, region, or channel.

The Challenge

Fragmented knowledge spread across teams and systems

Inconsistent documentation across service areas like order management, supply chain, and repairs

Difficulty maintaining up-to-date work instructions and SLA agreements

Lack of clear internal vs. external knowledge governance

The Polly.Help Solution

With Polly.Help, Kärcher now manages all service knowledge from one unified platform. Structured collections and clear article types make it easy for employees to find the right information at the right moment whether it's a work instruction for internal use or an SLA for external sharing.

Knowledge domains: Customer Care, Order Management, Supply, Service, and General

Distinct internal and external article visibility

Support for multiple article types: FAQs, News, SLAs, and Work Instructions

Categorized collections for specific operational needs

Driving Operational Excellence

With Polly.Help, Kärcher has laid the foundation for a scalable, intelligent knowledge ecosystem one that adapts to local team needs while maintaining global consistency.

By structuring and centralizing knowledge, Kärcher is enabling employees to deliver faster, more effective support across the entire service chain.

Want to reduce internal silos and boost operational performance like Kärcher? 

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At Polly.Help, we’re proud of the organizations we support and even prouder of the impact they’ve achieved.

Each of our clients has their own story: a challenge, a solution, and measurable results. From faster onboarding and improved service KPIs to reduced operational friction and smarter AI usage our platform is driving change across sectors.

But don’t just take our word for it. Dive into their experiences and see what’s possible when you centralize knowledge with Polly.Help.

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The Challenge

The Polly.Help Solution

The

Results

Driving Operational Excellence

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