Smarter Knowledge, Stronger Trust


Police

The national police force of the Netherlands plays a crucial role in ensuring safety, service, and trust across the country.

With growing volumes of citizen interactions across web, chatbot, phone, and other channels, consistent and efficient communication has become essential.

To meet this need, the Police turned to Polly.Help to centralize knowledge
Customer Opinion

Polly.Help enables us to centralize our knowledge and streamline services across all contact points from our website and chatbot to the regional service center. This is essential not only for improving efficiency, but also for building citizen trust in our organization

Dirk Weggeman,
Business Operations Specialist Intake and Service, Dutch Police

The Challenge

The police service infrastructure consisted of siloed knowledge sources across its divisions and departments. This led to:
  • Inconsistent answers depending on the channel (phone, website, chatbot, etc.)
  • Duplicate efforts in maintaining the same information in multiple places
  • Difficulty in quickly locating the correct answer both for citizens and agents
  • Inefficient knowledge workflows and reduced confidence in responses

The Polly.Help Solution

To unify communication and streamline operations, the police implemented a centralized knowledge platform. The solution includes:

  • Custom knowledge portals for politie.nl, chatbot WOUT, and the Regional Service Center (RSC)
  • SEO-ready FAQs and chatbot responses to drive web self-service
  • Editorial workflows to reduce duplication and enforce consistent review
  • Knowledge guidance to support RSC agents handling multiple channels (phone, desk, email, chat, social media)

The

Results

  • Increased web self-service through politie.nl FAQs and chatbot WOUT, reducing pressure on RSC
  • Improved agent efficiency, with faster access to relevant, accurate content
  • Reduced duplicate content management and simplified editorial workflows
  • Strengthened public trust, through consistent and helpful information across all channels

Ready to Modernize Your Public Service Communication?

Just like the Dutch Police, your organization can boost efficiency and public trust with a centralized knowledge strategy.


More Case Studies

At Polly.Help, we’re proud of the organizations we support and even prouder of the impact they’ve achieved.

Each of our clients has their own story: a challenge, a solution, and measurable results. From faster onboarding and improved service KPIs to reduced operational friction and smarter AI usage our platform is driving change across sectors.

But don’t just take our word for it. Dive into their experiences and see what’s possible when you centralize knowledge with Polly.Help.
The future-proof solution that
unlocks Seamless Access to
Curated Knowledge Anywhere,
Anytime, and from Any System.

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