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Vektis

Scaling Knowledge with Confidence and Consistency

Vektis provides essential data services and insights to the Dutch healthcare sector, enabling collaboration and innovation between insurers, healthcare providers, and government bodies.

To better serve its customers and employees, Vektis partnered with Polly.Help to centralize its knowledge operations and support efficient, consistent service across all channels.
Customer Opinion

With Polly.Help, we’ve built a scalable knowledge solution that gives our agents confidence and helps our customers find answers quickly. It’s not just about technology it’s about making knowledge part of how we work.

Natasja Verbrugge,
Manager Customer Advice Center, Vektis

The Polly.Help Solution

Polly.Help enables Vektis to manage knowledge centrally and effectively delivering value to both internal teams and external stakeholders:
  • A centralized knowledge platform (Single Point of Truth)
  • Internal knowledge portals for agents to handle inquiries confidently
  • Smart web self-service to guide customers to answers directly online
  • Channel-specific content variations to support voice, email, and web

The

Results

  • Agents resolve more inquiries on first contact
  • Onboarding time for new staff significantly shortened
  • Knowledge is continuously improved through agent feedback and usage data
  • Strategic foundation laid for scaling Polly.Help across more teams

The Challenge

Vektis wanted to address a set of challenges tied to both customer and employee satisfaction:
  • Ensure fast, consistent responses with shorter handling times
  • Simplify training and reduce onboarding times for new agents
  • Provide agents with confidence by guiding them to reliable answers
  • Turn knowledge management into a strategic and scalable part of the organization


Want to turn knowledge into a strategic advantage?

Whether your goal is to increase customer satisfaction, empower your agents, or embed knowledge as a core capability Polly.Help helps you get there with structure, simplicity, and scale.Vektis started small and saw results quickly.

With Polly.Help, they now have the foundation to scale consistent, high-quality knowledge across the organization.

Ready to boost efficiency and confidence like Vektis?


More Case Studies

At Polly.Help, we’re proud of the organizations we support and even prouder of the impact they’ve achieved.

Each of our clients has their own story: a challenge, a solution, and measurable results. From faster onboarding and improved service KPIs to reduced operational friction and smarter AI usage our platform is driving change across sectors.

But don’t just take our word for it. Dive into their experiences and see what’s possible when you centralize knowledge with Polly.Help.
See more success stories
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3824 MN Amersfoort
The Netherlands
Polly.Help 2025