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Features

Everything You Need to Capture, Manage, and Deliver Knowledge
Polly.Help gives your organization a complete set of tools to create, control, and share knowledge with speed and confidence.

From content creation to AI automation, every feature is designed to make information clear, consistent, and instantly available - across teams, systems, and channels.


Intelligent
Knowledge Control

Polly.Help turns your organization’s knowledge into a strategic advantage - enabling faster access, smarter automation, and consistent communication at every level.

Knowledge Creation & Curation

Create and maintain clear, structured, and reliable content.
  • Content Templates: Keep consistency with predefined article layouts. Approval Workflows:
  • Approval Workflows: Review and approve content before publishing.
  • Version History: Track all changes and roll back when needed.
  • Ownership & Roles: Assign owners, contributors, and reviewers.
  • Linked Knowledge: Connect related FAQs, work instructions, and source documents.

AI-Enhanced Search & Suggestions

Find the right information instantly, powered by intelligent search.
  • Smart Search Delivers precise results in milliseconds.
  • Auto-Complete & Synonyms: Finds content even with typos or alternate terms.
  • AI Suggestions:: Generates helpful draft responses from verified content.
  • Context-Aware Results: Adapts results to the user’s role or channel.
  • Personalized Search Insights: Improves relevance based on usage patterns.

Feedback & Continuous Improvement

Keep your knowledge current, useful, and trusted.
  • Feedback Buttons: Collect user ratings and comments on every article.
  • Search Analytics:See what users search for and can’t find.
  • Content Health Monitoring: Detect outdated or duplicate content early.
  • AI-Driven Recommendations: Suggests updates based on real usage and behavior.
  • Scheduled Reviews: Automate reminders to keep articles accurate and relevant.

Omnichannel Publishing

Deliver consistent knowledge anywhere — for agents, customers, and partners.
  • Embed Anywhere: Publish content in apps, websites, portals, or bots.
  • Channel-Specific Formatting: Adjust layout and tone for each platform.
  • Agent Assist: Suggest relevant knowledge in real time.
  • Public vs Private Views: Define visibility by audience or system.
  • Multilingual Publishing: Manage and update content across multiple languages.

AI & Automation

Work smarter with intelligent assistance and built-in automation.
  • AI Writing Assistant: Create content drafts that follow your organization’s style and tone.
  • AI Assistant: Deliver generative AI answers powered only by verified, curated knowledge.
  • Auto-Tagging & Categorization: Automatically organize new content in the right place.
  • AI Insights: Receive smart improvement suggestions based on usage and feedback.
  • Process Automation: Build decision trees and workflows to streamline repetitive tasks.
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Analytics & Insights

Turn knowledge activity into actionable intelligence.
  • Usage Dashboards: Visualize engagement and top-performing content.
  • Search Reports: Identify trends, gaps, and improvement opportunities.
  • Feedback Scores: Track article quality and performance over time.
  • Exportable Reports: Share insights easily with teams or leadership.
  • Performance Correlation: Link knowledge effectiveness to KPIs like AHT, FCR, and CSAT.
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The future-proof solution that
unlocks Seamless Access to
Curated Knowledge Anywhere,
Anytime, and from Any System.

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Polly.Help B.V.

Maanlander 47
3824 MN Amersfoort
The Netherlands
Phone: +31850667990
Polly.Help 2025