Centralizing Multilingual Knowledge Across Brands and Channels
As Europe’s leading camping specialist, ACSI manages seasonal peaks in customer demand across multiple countries and contact channels.
With hundreds of temporary agents supporting thousands of campsite customers, ACSI needed a structured way to share accurate knowledge without overwhelming support teams.
By choosing Polly.Help as its knowledge foundation, ACSI now delivers fast onboarding, consistent multilingual service, and greater efficiency across its seasonal operations. Whether it’s a returning guest or a first-time camper, every question is answered with the same clarity and confidence.
With Polly.Help, we now manage all our knowledge from one place available in multiple languages, across all our brands, and directly in the tools our agents use. It’s a huge step forward in consistency, self-service, and independence from IT.
Melinde Pijnacker,
Team Lead Customer Contact Center, ACSI
The Challenge
Fragmented knowledge across customer service channels and brands
High IT complexity and resource constraints
Inconsistent use of outdated documentation
Difficulty managing content across more than 50 consumer-facing websitess
The Polly.Help Solution
Multilingual web self-service portals embedded across ACSI’s network of brand websites
Internal knowledge portals for customer service teams servicing multiple brands from a single source
Integration with Talkdesk, delivering real-time, contextual knowledge in the agent workspace
Single Source of Truth setup: all knowledge maintained centrally but reused across channels
Multilingual self-service enabled across 50+ consumer-facing websites
Consistent, high-quality responses regardless of brand or channel
Reduced agent handling time and improved First-Time Resolution (FTR)
Lower dependency on IT through business-led content management
AFuture-ReadyKnowledge Ecosystem
By placing knowledge at the center of their customer engagement strategy, ACSI is now able to scale efficiently across brands, languages, and platforms.
Polly.Help empowers their teams to focus on delivering excellent service while the platform handles the complexity of content, integration, and governance.
Curious how Polly.Help supports customer-centric organizations with complex IT landscapes?
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At Polly.Help, we’re proud of the organizations we support and even prouder of the impact they’ve achieved.
Each of our clients has their own story: a challenge, a solution, and measurable results. From faster onboarding and improved service KPIs to reduced operational friction and smarter AI usage our platform is driving change across sectors.
But don’t just take our word for it. Dive into their experiences and see what’s possible when you centralize knowledge with Polly.Help.
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