As a critical player in the Dutch energy infrastructure, Alliander supports millions of households and businesses with complex, regulated services.
With strict compliance requirements and growing operational complexity, Alliander needed a smarter way to ensure every agent internal or external—delivers the right answer, every time. By implementing Polly.Help as a centralized knowledge platform, Alliander replaced scattered documentation with structured, accessible, and version-controlled content.
The platform now supports fast onboarding, accurate communication, and continuous improvement empowering teams to work with clarity, speed, and confidence.
Polly.Help gives our teams the right knowledge at the right time safely, consistently, and with full confidence. It’s a cornerstone of our performance support strategy.
Louis Jansen,
Product Owner Knowledge Management, Digitization – ART CoCo, Alliander
The Challenge
Field workers lacked easy access to job-relevant knowledge at the moment of need
Knowledge was fragmented across departments and often outdated
New hires required extensive supervision, slowing down time-to-competence
Inconsistent work instructions led to compliance and safety risks
The Polly.Help Solution
Deployed profile-based knowledge portals tailored for departments like O&S, GV/R&N, P&P, and KV
Integrated knowledge into the engineer app, providing task-specific support directly on mobile devices
Standardized content using a company-wide style guide, article templates, and review processes
Focused the knowledge base on job-critical content: work instructions, system manuals, decision trees, and process flows
Faster access to relevant, accurate knowledge directly on the job
Increased field worker autonomy and efficiency more work done, safely and with fewer errors
Shorter training cycles and reduced dependency on trainers and supervisors
Standardized procedures reduce compliance risk and support “one way of working”
Building aFutureof Work Support
With Polly.Help, Alliander is transforming how operational knowledge is created, accessed, and governed.
Their performance support approach ensures every field worker internal or contractor can do their job safely, independently, and efficiently, backed by a single trusted source of knowledge.
Curious how Polly.Help supports complex field operations with performance-ready knowledge?
MoreCase Studies
At Polly.Help, we’re proud of the organizations we support and even prouder of the impact they’ve achieved.
Each of our clients has their own story: a challenge, a solution, and measurable results. From faster onboarding and improved service KPIs to reduced operational friction and smarter AI usage our platform is driving change across sectors.
But don’t just take our word for it. Dive into their experiences and see what’s possible when you centralize knowledge with Polly.Help.
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