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Babboe

Empowering Support with Centralized Knowledge & Seamless Self-Service
Babboe, a global leader in cargo bikes, is known for its innovative designs and strong community of family-focused riders.

As their international footprint grew, so did the need for a smarter, scalable approach to customer support and knowledge management

Fragmented information and inconsistent service were slowing things down until Babboe implemented Polly.Help to create a unified, multilingual knowledge ecosystem for both agents and customers.

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Customer Opinion

Polly.Help gives us a unified knowledge base that serves both customers and staff making support faster, more consistent, and easier to scale.

Gill Mahulette,
Customer Service and Dealer Support Specialist, Babboe

The Challenge

Babboe’s growing scale and multilingual service needs exposed several challenges:
  • Knowledge was spread across multiple systems, with no centralized repository for agents or customers
  • Content existed in various languages, making consistent communication difficult across regions
  • Customer support relied heavily on email, with inefficient workflows and inconsistent templates
  • Limited self-service meant customers frequently contacted agents for basic questions

The Polly.Help Solution

Working with Polly.Help, Babboe established a structured and scalable foundation for knowledge:
  • Deployed a centralized, multilingual knowledge platform for internal agents and external customer use
  • Embedded knowledge directly into product pages and website content, through custom API integrations
  • Defined clear roles for content ownership and governance, ensuring accuracy and relevance across all channels and languages
  • Built a foundation for AI-driven enhancements, with feedback loops and usage analytics to continuously optimize support content
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The

Results

  • 10% increase in web self-service usage, as customers found answers directly through embedded knowledge
  • 15% boost in agent efficiency, enabled by smart suggestions and email response templates
  • Significant reduction in contact volume, especially repetitive inquiries
  • Streamlined onboarding and training, supported by structured, multilingual content

A Knowledge Hub That Scales with Growth

Babboe’s transformation shows how a unified, structured, and multilingual knowledge platform can dramatically improve both customer and agent experiences.

From public self-service to agent-assist tools, Polly.Help now powers support across every interaction helping Babboe ride ahead with confidence, clarity, and consistency.

Want to enhance multilingual support and boost efficiency?


More Case Studies

At Polly.Help, we’re proud of the organizations we support and even prouder of the impact they’ve achieved.

Each of our clients has their own story: a challenge, a solution, and measurable results. From faster onboarding and improved service KPIs to reduced operational friction and smarter AI usage our platform is driving change across sectors.

But don’t just take our word for it. Dive into their experiences and see what’s possible when you centralize knowledge with Polly.Help.
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Polly.Help B.V.

Maanlander 47
3824 MN Amersfoort
The Netherlands
Polly.Help 2025