Streamlining Internal Knowledge for Better Customer Contact
As one of Europe’s leading claims specialists, CED operates in a high-pressure environment where speed, accuracy, and consistency are critical.
With contact centers managing complex questions across insurance, mobility, and property services, fragmented knowledge made it difficult to respond quickly especially during peak events or emergencies.
By adopting Polly.Help, CED created a unified knowledge platform that empowers agents to deliver fast, verified answers across every channel. The result: improved customer experience, reduced handling time, and a knowledge foundation that scales with the business.
In emergency services, you don’t have time to search for information. Polly.Help helps our teams act quickly and accurately, with clear guidance and structured knowledge. It’s become our backbone for safe, effective operations.
Anouk Stolwijk,
Coordinating Team Manager Personal Assistance, CED
The Challenge
Multiple departments operating with their own scattered documentation
High-pressure environments where quick, accurate decisions are essential
Onboarding new employees was time-intensive and inconsistent
Difficult to maintain updated information across teams and locations
The Polly.Help Solution
Centralized knowledge hubs tailored to individual departments and roles
Department-specific portals for SOS services, BPO clients, and IT support
Searchable, always-up-to-date work instructions and protocols
Seamless updates across channels one update, reflected everywhere
Structured knowledge environments rolled out across 10+ CED units
Reduced onboarding time thanks to clear, task-focused documentation
Stronger internal collaboration between teams and subject matter experts
Central visibility and governance over all business-critical knowledge
Building theResiliencewith Knowledge
With Polly.Help, CED has created a future-proof foundation for operational excellence.
Whether it’s handling emergencies, supporting clients, or delivering IT services knowledge now flows from one consistent, trusted source.
Want to unify and scale your knowledge operations like CED?
MoreCase Studies
At Polly.Help, we’re proud of the organizations we support and even prouder of the impact they’ve achieved.
Each of our clients has their own story: a challenge, a solution, and measurable results. From faster onboarding and improved service KPIs to reduced operational friction and smarter AI usage our platform is driving change across sectors.
But don’t just take our word for it. Dive into their experiences and see what’s possible when you centralize knowledge with Polly.Help.
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