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IJsselheem

Scalable Knowledge Management for IT Service Excellence

IJsselheem is a care organization in the Netherlands offering nursing, rehabilitation, and home care across multiple locations.

With a growing need for accessible, accurate information for both care teams and clients, IJsselheem turned to Polly.Help to streamline knowledge sharing across internal departments and external self-service channels.

Their goal? To reduce the burden on staff, improve client communication, and ensure consistency across all touchpoints.


Customer Opinion

With Polly.Help, we’ve made our knowledge accessible to everyone internally and externally. It supports our teams in providing consistent care and communication, and empowers our clients to find answers themselves.

Marjolein Boom,
Communications Advisor, IJsselheem

The Challenge

As a healthcare provider, IJsselheem faces complex and fast-changing information needs both internally among teams and externally among clients and family members. Key challenges included:
  • Fragmented knowledge sources across teams and locations
  • High dependency on internal communication for standard questions
  • Time lost searching or double-checking procedures and service information
  • Growing demand for digital self-service by clients and relatives


The Polly.Help Solution

To unify and simplify knowledge access, IJsselheem deployed Polly.Help for both internal use and public web self-service:
  • Internal knowledge portal for care teams, communication staff, and support departments
  • Web self-service to answer frequently asked questions from clients and families
  • Clear article types including procedures, announcements, FAQs, and contact guidelines
  • Integrated feedback loops so teams can continuously improve knowledge quality

The

Results

  • Centralized knowledge portal serving both internal staff and external audiences
  • Increased web self-service, reducing incoming phone and email volume

  • Reduced internal back-and-forth on standard questions

  • More time for meaningful interactions with clients

Want to make knowledge work for both your team and your clients?

Polly.Help empowers organizations like IJsselheem to create a single source of truth supporting both internal efficiency and client communication through smart knowledge design and channel-specific delivery.

Ready to unify your knowledge across care teams and service channels like IJsselheem?


More Case Studies

At Polly.Help, we’re proud of the organizations we support and even prouder of the impact they’ve achieved.

Each of our clients has their own story: a challenge, a solution, and measurable results. From faster onboarding and improved service KPIs to reduced operational friction and smarter AI usage our platform is driving change across sectors.

But don’t just take our word for it. Dive into their experiences and see what’s possible when you centralize knowledge with Polly.Help.
See more success stories
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Polly.Help B.V.

Maanlander 47
3824 MN Amersfoort
The Netherlands
Polly.Help 2025