Rental Commission - Polly Help

Building a Future-Ready knowledge Ecosystem

By integrating Polly.Help into its digital workspace, the Rental Commission streamlined its knowledge sharing during a time of rapid growth and change.

With improved efficiency, consistent communication, and reduced duplication, the organization is now positioned to scale even further with AI support and smarter service on the horizon.

Discover how Polly.Help can transform knowledge into a strategic asset for your organization. 

The Challenge

The organization’s workforce doubled, creating immediate pressure on internal communication and knowledge sharing

A shift to hybrid work and the launch of a new Customer Contact Center added complexity to support operations

Onboarding new employees became more time-consuming due to fragmented, decentralized knowledge sources

The Polly.Help Solution

Rolled out a centralized knowledge platform across departments, fully embedded into existing systems via SharePoint and Evolve IP

Enabled fast, consistent answers in the Customer Contact Center, improving service delivery and internal efficiency

Supported central governance with department-level content ownership and role-based permissions

Established a scalable, future-ready foundation for potential AI-driven improvements

Results

40% reduction in time spent writing and maintaining knowledge content

20% improvement in employee efficiency across teams

Faster onboarding and higher confidence among new and existing staff

Consistent, structured answers delivered across all support and service channels

More Case Studies

At Polly.Help, we’re proud of the organizations we support and even prouder of the impact they’ve achieved.

Each of our clients has their own story: a challenge, a solution, and measurable results. From faster onboarding and improved service KPIs to reduced operational friction and smarter AI usage our platform is driving change across sectors.

But don’t just take our word for it. Dive into their experiences and see what’s possible when you centralize knowledge with Polly.Help.

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Rental Commission Scaling Knowledge for Public Service Efficiency

Building a Future-Ready knowledge Ecosystem

The Challenge

The Polly.Help Solution

The

Results

More Case Studies

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