Integrations
You keep the tools. We fix what they read.
Polly is not another platform to migrate to. It sits underneath the ones you already run and feeds every one of them the same validated answer, at the same moment. Your contact center stays your contact center.
Contact center platforms
Inside the window your team already has open.
Agent assist and self-service run inside the platform your team works in all day. The suggestion appears next to the conversation, with the source and the review date attached.
Also connected today
Every business system your people work in can be connected, so the knowledge that matters right now reaches them where they already are.
The same question
Nothing moves. Only what it is worth.
One answer, three states. The words on the page stay where they are. What changes is whether anyone owns it, when it was last checked, and whether an assistant is allowed to use it.
Someone wrote it down. That is all. No owner, no review date, and no channel may serve it. It is invisible until a team puts their name on it. A named team carries it, it was checked against the policy it comes from, and the next check is already scheduled. This is the only state in which an assistant may use it. Same owner, same wording, same place. But the review date passed eleven months ago. It is still being served, and nobody has looked at it since.
Asked 214 times this month
Reimbursement after referral
Covered up to 75%, I think, if the GP referred them. Someone should check the €1,000 threshold. Covered up to 75% of the contracted rate, with a referral from the general practitioner. Prior approval is required above €1,000. Covered up to 75% of the contracted rate, with a referral from the general practitioner. Prior approval is required above €1,000.
An assistant may not use this answer yet. Every channel that asked this question today got this answer. Every channel that asked this question today got this answer too.
Louwman · one of the organizations running on Polly
Who this is actually for
Somebody is on the phone right now.
She has ninety seconds. The customer wants to know whether the repair covers a replacement device. She finds three answers: one from the intranet, one a colleague pasted into the team chat last spring, and one the assistant just produced with complete confidence. Two of the three are wrong, and nothing on her screen says which two.
So she picks the one that sounds most official, and hopes. Everything on this page exists for that ninety seconds. Not for the audit, not for the dashboard. For her, on that call, with the customer waiting.
Somebody is in the field right now.
He is standing at a street cabinet with a procedure to follow and a work instruction that changed in June. He opens it on his phone, in the app he already uses for the job, and it comes from the same source the people on the phone work from. Same question, same validated answer, whichever end of the organization it is asked from.
Built by people who did that job.
Polly did not start in a category playbook. It started in contact-center projects across Europe in 2015, where the same thing kept happening: good people giving confident answers nobody had checked. We built the fix we kept wishing existed.
Meet the team
Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.