Terms and conditions

The terms for using this site.

These are the terms that apply to pollyhelp.com and to what you buy or request through it. If you are a customer, the agreement we signed with you comes first; this page covers the website.

Last updated 20 September 2026 · based on the version of 16 November 2025

1. Introduction

These terms and conditions apply to this site and to the transactions relating to our products and services. You may be bound by additional contracts related to your relationship with us, or to products or services you receive from us. If the provisions of those additional agreements conflict with these terms, the provisions of those additional agreements take precedence.

2. Binding

By registering with, accessing, or otherwise using this site, you agree to be bound by the terms and conditions set out below. Using this site implies that you have read and accepted these terms. In some specific cases we may also ask you to agree explicitly.

3. Electronic communication

By using this site or communicating with us digitally, you agree and acknowledge that we may communicate with you digitally through our site or by sending you an email, and you agree that all agreements, notices, disclosures and other communications we provide to you digitally satisfy any legal requirement, including but not limited to the requirement that such communications be in writing.

4. Intellectual property

We or our licensors own and control all copyright and other intellectual property rights in the site and in the data, information and other resources displayed on or accessible through the site.

4.1 All rights reserved

Unless stated otherwise with specific content, you are granted no licence or any other right under copyright, trademark, patent or other intellectual property rights. This means that without our prior written permission you will not use, copy, reproduce, perform, display, distribute, embed in any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetise, sell, market or commercialise any content of this site in any form, except and only to the extent that mandatory law provides otherwise (such as the right of quotation).

5. Newsletter

Notwithstanding the above, you may forward our newsletter in digital form to others who might be interested in visiting our site.

6. Third party property

Our site may contain hyperlinks or other references to sites of other parties. We do not monitor or review the content of the sites of other parties linked from this site. Products or services offered by other sites are subject to the applicable terms and conditions of those third parties. The opinions or the material on those sites are not necessarily shared or endorsed by us.

We are not responsible for the privacy practices or the content of those sites. You bear all risks associated with the use of those sites and any related third party services. We accept no responsibility for any loss or damage, however arising, resulting from personal data you yourself provide to third parties.

7. Responsible use

By visiting our site you agree to use it only for the purposes for which it is intended and as permitted by these terms, any additional contracts with us, and applicable laws, regulations and generally accepted online practices and guidelines. You may not use our site or services to use, publish or distribute material that consists of, or is linked to, harmful computer software; you may not use data from our site for direct marketing activities; and you may not carry out systematic or automated data collection activities on or in connection with our site.

Activities that damage or may damage the site, or that impair its operation, availability or accessibility, are strictly prohibited.

8. Submitting ideas

Do not send us ideas, inventions, copyrighted works, or other information that may be considered your own intellectual property, unless we have first signed an agreement covering intellectual property or confidentiality. If you disclose the content to us without such a written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute that content in all existing or future media.

9. Termination of use

We may, at our discretion, modify or discontinue access to the site or to any service on it, temporarily or permanently, at any time. You agree that we are not liable to you or to any third party for any such modification, suspension or discontinuation of your access to or use of the site, or of any content you may have shared on the site. You are not entitled to any compensation or other payment, even if certain features, settings or content you contributed or came to rely on are permanently lost. You may not circumvent or attempt to circumvent any access restriction measures on our site.

10. Warranties and liability

Nothing in this article limits or excludes a statutory warranty where it would be unlawful to limit or exclude it. This site and all content on it are provided on an "as is" and "as available" basis and may contain inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, regarding the availability, accuracy or completeness of the content. We do not warrant that:

• this site or our content will meet your requirements;
• this site will be available on an uninterrupted, timely, secure or error-free basis.

Nothing on this site is intended to be relied on as legal, financial or medical advice of any kind. If you need advice, consult a professional.

The following provisions of this article apply to the maximum extent permitted by applicable law, and do not limit or exclude our liability where that would be unlawful or prohibited. In no event are we liable for direct or indirect damage (including loss of profit or loss of income, loss of or damage to data, software or databases, loss of or damage to property or data) suffered by you or a third party, arising from your access to or use of our site.

Unless expressly agreed otherwise in an additional contract, our maximum liability towards you for all damage arising out of or in connection with the site, or with products and services marketed or sold through the site, whatever the cause of that liability, is limited to the total price you paid us to buy those products or services or to use the site. That limit applies to all your claims of every kind and nature.

11. Privacy

To access our site or our services, you may be asked to provide certain information about yourself as part of the registration process. You agree that all information you provide is accurate, correct and current at all times.

We have developed a policy to address any privacy concerns. For more information, see our privacy statement and our cookie statement.

12. Export restrictions and compliance with the law

Access to the site is prohibited from territories or countries where the content, or the purchase of the products or services sold on the site, is illegal. You may not use this site in breach of the export laws and regulations of the Netherlands.

13. Assignment

You may not assign, transfer or subcontract any of your rights or obligations under these terms and conditions, in whole or in part, to a third party without our prior written consent. Any purported transfer in breach of this section is null and void.

14. Breaches of these terms and conditions

Without prejudice to our other rights under these terms, if you breach these terms in any way we may take the measures we consider appropriate to address the breach, including temporarily or permanently suspending your access to the site, contacting your internet provider to request that your access to the site be blocked, and taking legal action against you.

15. Indemnity

You agree to indemnify, defend and hold us harmless from and against all claims, liabilities, damages, losses and expenses relating to your breach of these terms and of applicable law, including intellectual property rights and privacy rights. You will promptly compensate us for our damage, losses, costs and expenses relating to or arising from such claims.

16. Waiver

A failure to enforce any of the provisions of these terms or of any other document, or a failure to exercise a right of termination, may not be construed as a waiver or implied consent, and does not affect the validity of these terms or of any other agreement or any part of it, or the right to enforce every provision thereafter.

17. Language

These terms and conditions are interpreted and construed exclusively in Dutch. All notices and correspondence are conducted exclusively in that language.

18. Entire agreement

These terms and conditions, together with our privacy statement and cookie statement, constitute the entire agreement between you and Polly.Help B.V. regarding your use of this site.

19. Updating these terms and conditions

We may update these terms and conditions from time to time. You are required to check these terms regularly for changes or updates. The date at the top of these terms is the last revision date. Changes to these terms take effect as soon as they are posted on this site. Your continued use of this site after changes or updates have been made is regarded as notice of your acceptance of, and agreement to be bound by, these terms.

20. Choice of law and jurisdiction

These terms and conditions are governed by the law of the Netherlands. All disputes relating to these terms are subject to the jurisdiction of the courts of the Netherlands. If any part or provision of these terms is found by a court or other authority to be invalid or unenforceable, that part or provision will be amended, removed or enforced to the maximum extent permitted in order to give effect to the intention of these terms. The remaining provisions are unaffected.

21. Contact

This site is owned and operated by Polly.Help B.V., Maanlander 47, 3824 MN Amersfoort, the Netherlands. Chamber of Commerce 68552386. You can reach us about these terms through our contact form.