Alliander
Empowering Field Teams with Performance Support
As a critical player in the Dutch energy infrastructure, Alliander supports millions of households and businesses with complex, regulated services.
Polly.Help gives our teams the right knowledge at the right time: safely, consistently, and with full confidence. It’s a cornerstone of our performance support strategy.
Louis JansenProduct Owner Knowledge Management, Digitization – ART CoCo, Alliander
Where it started
What was in the way.
With strict compliance requirements and growing operational complexity, Alliander needed a smarter way to ensure every agent, internal or external, delivers the right answer, every time. By implementing Polly.Help as a centralized knowledge platform, Alliander replaced scattered documentation with structured, accessible, and version-controlled content.
Field workers lacked easy access to job-relevant knowledge at the moment of need
Knowledge was fragmented across departments and often outdated
New hires required extensive supervision, slowing down time-to-competence
Inconsistent work instructions led to compliance and safety risks
What was built
One foundation, four decisions.
What it delivered
What changed for Alliander.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
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Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.