Company · Partners
Nobody replaces their platform for us.
Polly sits underneath the tools an organization already runs. That only works if the people who build, sell and implement those tools are in the room. Three kinds of partner, one shared job: making sure the answer that reaches a customer is the validated one.
10+
CCaaS platforms
Where the answer surfaces, in the agent desktop and the bot.
7
Resellers
Who bring Polly to market in their own region and account base.
3
Implementation partners
Who get the knowledge in shape before the first answer goes out.
Every conversation about a joint customer starts with us, so nobody ends up being sold two halves of the same thing.
CCaaS platforms
Where the answer shows up.
An agent never leaves their own screen to look something up. Polly delivers the validated answer inside the platform the contact center already runs, and appears in the marketplace of that platform. You keep your CCaaS. You replace the guesswork underneath it.
Resellers
Bought where you already buy.
For many organizations the knowledge layer arrives through the party that already delivers their telephony, their network or their cloud. These partners sell and support Polly in their own market, on their own paper.
Implementation partners
The part before the first answer.
A platform does not fix a knowledge base that nobody owns. These partners do the work that decides whether the rest lands: what is true, who owns it, and what can be thrown away.
Working with us
What a partner gets, and what we keep.
Knowledge is the layer everything else leans on, so a partnership here is closer to engineering than to a logo swap.
A real integration
Not a link out to another tab. The validated answer arrives in your product, with its owner, its version and its review date attached.
People who have done it
Joint implementations run with someone from our side who has taken a knowledge base apart before, not only a sales engineer.
One owner per customer
Every joint account has a single named owner across both companies. Two suppliers answering the same question differently is the problem we sell against.
Want to bring Polly to your customers?
Tell us which platform and which market, and we will come back with what an integration or a resale would actually take.
Built for four platforms
Each one has its own page, because each one connects differently.
The connection is read-only to start and runs in your own tenant. What differs per platform is where the answer surfaces and what the agent has to do to get it.
Polly for Genesys
The validated answer next to the conversation, in the agent desktop.
See the integrationPolly for Talkdesk
The validated answer next to the conversation, in the agent desktop.
See the integrationPolly for Content Guru
The validated answer next to the conversation, in the agent desktop.
See the integrationPolly for Five9
The validated answer next to the conversation, in the agent desktop.
See the integrationWhat partners ask first
Four questions, answered the same way every time.
Who owns the customer?
The conversation starts with us. An organization that finds a partner through this page is introduced by Polly, not the other way around, so nobody walks into an account that is already being served.
Do they have to give up their platform?
No. Polly is the knowledge layer underneath. The contact center keeps the CCaaS it runs, the intranet stays the intranet, and the answer arrives inside both.
Is there a marketplace listing?
For the CCaaS platforms this is part of the partnership: the app store or marketplace of that platform is where a customer finds the connection.
Who does the knowledge work?
An implementation partner, or us, or the customer's own team. What is not optional is that somebody is named as the owner of every answer before it is automated.
Louwman · one of the organizations running on Polly
Who this is actually for
Somebody is on the phone right now.
She has ninety seconds. The customer wants to know whether the repair covers a replacement device. She finds three answers: one from the intranet, one a colleague pasted into the team chat last spring, and one the assistant just produced with complete confidence. Two of the three are wrong, and nothing on her screen says which two.
So she picks the one that sounds most official, and hopes. Everything on this page exists for that ninety seconds. Not for the audit, not for the dashboard. For her, on that call, with the customer waiting.
Somebody is in the field right now.
He is standing at a street cabinet with a procedure to follow and a work instruction that changed in June. He opens it on his phone, in the app he already uses for the job, and it comes from the same source the people on the phone work from. Same question, same validated answer, whichever end of the organization it is asked from.
Built by people who did that job.
Polly did not start in a category playbook. It started in contact-center projects across Europe in 2015, where the same thing kept happening: good people giving confident answers nobody had checked. We built the fix we kept wishing existed.
Meet the team
Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.