Audax
Centralized Knowledge & Speed
Audax Group, a leading media and publishing company in the Netherlands, needed to streamline its vast editorial knowledge and support workflows.
Polly.Help has transformed our editorial workflows: now everyone finds what they need instantly, and information is always up to date.
Antoinette KamphuisenCoordinator Service & Quality Customer Services B2C and B2B, Audax
Where it started
What was in the way.
With disparate systems, content silos, and growing demands from digital and print channels, Audax turned to Polly.Help to unify information, improve accuracy, and boost team productivity.
Knowledge scattered across multiple systems: Google Drive, intranet sites, and desktop folders
Editors spending excessive time searching for style guides, author instructions, and publication protocols
Inconsistent processes and content formats leading to rework and missed deadlines
Onboarding new editors slowed by fragmented and undocumented procedures
What was built
One foundation, four decisions.
What it delivered
What changed for Audax.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
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Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.