BsGW
Centralizing Tax Knowledge
BsGW, the public partnership for municipal tax collection and enforcement, serves over 30 municipalities and water boards in the Netherlands.
With Polly.Help, we’ve created a single, structured knowledge platform for everyone from frontline staff to citizens. We now work smarter, faster, and with greater confidence.
Sjoerd OttenheimAdviser Services, BsGW
Where it started
What was in the way.
With complex tax regulations and rising expectations from citizens and staff, BsGW needed a smarter way to manage knowledge.
Outdated content spread across legacy systems and local folders
Different answers between municipalities, teams and channels
No central governance process to keep content accurate and compliant
Little room for self-service on the website
What was built
One foundation, four decisions.
What it delivered
What changed for BsGW.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
Book a demoRead another
Stories like this one.
Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.