CED
Building the Resilience with Knowledge
As one of Europe’s leading claims specialists, CED operates in a high-pressure environment where speed, accuracy, and consistency are critical.
In emergency services, you don’t have time to search for information. Polly.Help helps our teams act quickly and accurately, with clear guidance and structured knowledge. It’s become our backbone for safe, effective operations.
Anouk StolwijkCoordinating Team Manager Personal Assistance, CED
Where it started
What was in the way.
With contact centers managing complex questions across insurance, mobility, and property services, fragmented knowledge made it difficult to respond quickly, especially during peak events or emergencies.
Multiple departments operating with their own scattered documentation
High-pressure environments where quick, accurate decisions are essential
Onboarding new employees was time-intensive and inconsistent
Difficult to maintain updated information across teams and locations
What was built
One foundation, four decisions.
What it delivered
What changed for CED.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
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Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.