Circulus
One Knowledge Source for Nine Municipalities and Multiple Channels
Circulus, a regional waste and recycling services provider, handles inquiries for residents, schools, businesses, and municipalities across nine Dutch cities.
With Polly.Help, we've finally achieved what we've been aiming for: one centralized and structured knowledge source that enables our employees to deliver accurate, fast, and consistent answers, no matter the question or the channel.
Arinda JanssenTeam Lead Customer Contact Center, Circulus
Where it started
What was in the way.
To streamline customer service and improve consistency, Circulus partnered with Polly.Help to centralize and simplify its knowledge operations.
Fragmented documentation (G-drive, spreadsheets, outdated templates)
Inconsistent answers across agents and communication channels
High training times for new employees
Duplicate efforts in content creation and maintenance
What was built
One foundation, four decisions.
What it delivered
What changed for Circulus.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
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Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.