IJsselheem
Scalable Knowledge Management for IT Service Excellence
IJsselheem is a care organization in the Netherlands offering nursing, rehabilitation, and home care across multiple locations.
With Polly.Help, we’ve made our knowledge accessible to everyone, internally and externally. It supports our teams in providing consistent care and communication, and empowers our clients to find answers themselves.
Marjolein BoomCommunications Advisor, IJsselheem
Where it started
What was in the way.
With a growing need for accessible, accurate information for both care teams and clients, IJsselheem turned to Polly.Help to streamline knowledge sharing across internal departments and external self-service channels.
Fragmented knowledge sources across teams and locations
High dependency on internal communication for standard questions
Time lost searching or double-checking procedures and service information
Growing demand for digital self-service by clients and relatives
What was built
One foundation, four decisions.
What it delivered
What changed for IJsselheem.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
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Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.