For whom · Healthcare
A wrong answer here is not an inconvenience.
Patients, clinical staff and support teams all ask the same organization the same things. When the procedure lives in four places and the newest version is on somebody's desktop, the risk is not inefficiency.
5
published customer stories in healthcare
The common challenge
What goes wrong first.
Five patterns, and none of them is a technology problem. They are what happens when knowledge has no owner and no review date.
Conflicting policies and instructions
The patient instruction and the internal procedure disagree, and both are in use.
Searching across systems
Staff open three systems to answer one question, during the conversation.
Inconsistent answers per channel
The contact center, the portal and the frontline each say something slightly different.
Misinformation in regulated areas
The places where being approximately right is the same as being wrong.
Onboarding delays
Unstructured internal knowledge, in a sector that cannot afford a slow start.
How Polly supports this.
One platform underneath the tools that are already there, with the governance that makes an answer safe to automate.
One platform, every role
Clinical staff, service agents, support teams and patients.
Medical-grade governance
Structured knowledge with versioning and approvals, so an instruction has an owner.
Accessible and compliant
WCAG accessibility with GDPR and ISO/IEC 27001 built in.
Multilingual content
For patient populations that do not all read the same language.
Into patient portals and EHRs
Plus call center tooling and the intranet.
Agent assist where it counts
AI search and assist to shorten the answer, not to invent it.
Proven in practice
Already running here.
Every story below is published in full, with the numbers the organization put their own name to.
MUMC
Centralized Knowledge Management for Hospital-Wide Service Excellence
The Rotterdam Eye Hospital
Streamlined Knowledge for Patient-Centered Service
IJsselheem
Scalable Knowledge Management for IT Service Excellence
Mediq
Transforming Customer-Centric Service with Structured Knowledge
Vektis
Scaling Knowledge with Confidence and Consistency
Louwman · one of the organizations running on Polly
Who this is actually for
Somebody is on the phone right now.
She has ninety seconds. The customer wants to know whether the repair covers a replacement device. She finds three answers: one from the intranet, one a colleague pasted into the team chat last spring, and one the assistant just produced with complete confidence. Two of the three are wrong, and nothing on her screen says which two.
So she picks the one that sounds most official, and hopes. Everything on this page exists for that ninety seconds. Not for the audit, not for the dashboard. For her, on that call, with the customer waiting.
Somebody is in the field right now.
He is standing at a street cabinet with a procedure to follow and a work instruction that changed in June. He opens it on his phone, in the app he already uses for the job, and it comes from the same source the people on the phone work from. Same question, same validated answer, whichever end of the organization it is asked from.
Built by people who did that job.
Polly did not start in a category playbook. It started in contact-center projects across Europe in 2015, where the same thing kept happening: good people giving confident answers nobody had checked. We built the fix we kept wishing existed.
Meet the team
The same answer, from the inside.
Access and history on one record, not in a separate tool.
Who may open this SSO and RBAC
Roles come from your identity provider. Revoke there and it is gone here, in the same minute.
What happened to it v14
Every version is kept. You can show a regulator what the answer was on any given day.