Efteling
Streamlining Internal Knowledge for Better Customer Contact
As one of Europe’s most visited theme parks, Efteling welcomes millions of guests each year, both in person and online.
With Polly.Help, we’ve made a major leap from document storage to true knowledge management, a vital step to realizing our guest experience strategy
Corné de RuijterProduct Owner Guest Vision & Conversational, Efteling
Where it started
What was in the way.
To maintain its high standards of magical service across all touchpoints, Efteling needed a centralized knowledge solution to support its contact center agents, seasonal staff, and digital service channels.
Inconsistent and fragmented information across SharePoint files and folders
Difficulties for agents to quickly find accurate answers during guest interactions
Lengthy onboarding due to the lack of structured guidance
No central platform to scale knowledge across teams, services, and digital channels
What was built
One foundation, four decisions.
What it delivered
What changed for Efteling.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
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Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.