Kärcher
Streamlining Knowledge Across Global Customer Operations
Kärcher, the world’s leading provider of cleaning technology, serves millions of customers through a complex network of local teams, global support centers, and partner contact centers. To ensure consistent service and empower agents across borders, Kärcher implemented Polly.Help as a multilingual knowledge platform.
Polly.Help allows us to streamline knowledge across teams and make sure everyone, from customer care to logistics, works with the same accurate information. It’s a critical enabler for operational consistency
Marien LeberStrategy & Business Development Manager, Kärcher
Where it started
What was in the way.
By centralizing expertise and structuring content for easy access, the company now delivers faster, more reliable support, no matter the language, region, or channel.
Fragmented knowledge spread across teams and systems
Inconsistent documentation across service areas like order management, supply chain, and repairs
Difficulty maintaining up-to-date work instructions and SLA agreements
Lack of clear internal vs. external knowledge governance
What was built
One foundation, four decisions.
What it delivered
What changed for Kärcher.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
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Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.