KNHS
Centralized Knowledge
The Royal Dutch Equestrian Sports Federation (KNHS) manages around 14,000 member interactions monthly, covering everything from competition permits to equine welfare.
In Polly.Help’s knowledge base, each article has versions for phone, WhatsApp, email and web: same facts, different tone. That helps our colleagues answer faster and more confidently.
Jiska RosHead of Membership Services, KNHS
Where it started
What was in the way.
Facing inconsistent answers, slow onboarding, and rising service complexity, KNHS turned to Polly.Help to bring clarity, consistency, and speed to member communications.
Fragmented knowledge scattered across SharePoint and Excel spreadsheets
Inconsistent responses between phone, email, WhatsApp, and web channels
New staff took several weeks to confidently handle inquiries
Lack of visibility into frequently asked member questions and process answers
What was built
One foundation, four decisions.
What it delivered
What changed for KNHS.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
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Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.