Louwman
Transforming Customer Service for the Long Term
Louwman Customer Services, a leading mobility group in the Netherlands, faced the limitations of an outdated knowledge base. With fragmented content, poor searchability, and a growing team, the time had come for a modern solution that would support both internal service and customer self-service. Enter Polly.Help.
Polly.Help has helped us reduce contact volume and increase internal efficiency. Everyone, from new hires to experienced agents, can now find the right answer quickly and consistently
Hugo van WissenManager Business Support, Louwman Customer Services
Where it started
What was in the way.
This is what the teams were working around before the foundation was in place.
A legacy knowledge base that was difficult to navigate, especially for new team members
Knowledge scattered across outdated folders with poor search capabilities
No insight into usage or content quality
Growing internal demand for self-service and faster onboarding
What was built
One foundation, four decisions.
What it delivered
What changed for Louwman.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
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Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.