Municipality of Barneveld
Streamlining Public Service with Unified Knowledge
The Municipality of Barneveld is committed to delivering responsive and consistent services to its citizens, whether online, at the town hall, or via phone and email. But with information scattered across outdated systems and slow manual updates, the team faced increasing pressure to meet rising expectations from both residents and internal staff.
With Polly.Help, we now manage one single source of truth: everything is accessible, accurate, and up-to-date. That has made a big difference for both our citizens and our team.
Kay SchuttenContent Manager, Municipality of Barneveld
Where it started
What was in the way.
To centralize its knowledge and support seamless communication across all channels, Barneveld implemented Polly.Help as the foundation for internal and external knowledge sharing.
Fragmented knowledge across intranets, PDF documents, and local repositories
Inconsistent information shared by phone, email, walk-in, and online channels
Limited digital self-service options increasing pressure on front-line staff
Manual updates that introduced errors and made content maintenance difficult
What was built
One foundation, four decisions.
What it delivered
What changed for Municipality of Barneveld.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
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Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.