Salta Group
Omnichannel Knowledge Management Across Brands
Salta Group is one of the largest education providers in the Netherlands, home to leading brands such as NTI, LOI, AALO, and Schrijversacademie.
With Polly.Help, we’ve built a central knowledge platform that supports both our students and our internal teams. It’s a scalable, omnichannel solution that fits perfectly with the complexity of our brands and communication channels.
Gaby HogenboomIT Project Manager, Salta Group
Where it started
What was in the way.
With a growing portfolio and an omnichannel communication strategy, ensuring consistent, accurate answers across all brands and touchpoints is a key priority.
Consistent and high-quality responses across all customer communication channels
Scalable knowledge sharing across internal teams and customer-facing channels
Efficient onboarding and knowledge access for internal IT support and customer service agents
A centralized way to maintain brand-specific answers while reducing duplication
What was built
One foundation, four decisions.
What it delivered
What changed for Salta Group.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
Book a demoRead another
Stories like this one.
Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.