Vektis
Scaling Knowledge with Confidence and Consistency
Vektis provides essential data services and insights to the Dutch healthcare sector, enabling collaboration and innovation between insurers, healthcare providers, and government bodies.
With Polly.Help, we’ve built a scalable knowledge solution that gives our agents confidence and helps our customers find answers quickly. It’s not just about technology; it’s about making knowledge part of how we work.
Natasja VerbruggeManager Customer Advice Center, Vektis
Where it started
What was in the way.
To better serve its customers and employees, Vektis partnered with Polly.Help to centralize its knowledge operations and support efficient, consistent service across all channels.
Ensure fast, consistent responses with shorter handling times
Simplify training and reduce onboarding times for new agents
Provide agents with confidence by guiding them to reliable answers
Turn knowledge management into a strategic and scalable part of the organization
What was built
One foundation, four decisions.
What it delivered
What changed for Vektis.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
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Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.