Company · Newsroom
Where we are, and what we said there.
Events, recordings and the occasional piece of company news.
Why knowledge management is the foundation for trustworthy AI
Ron Miedema walks through what a real single source of truth takes, using the Dutch national police force and Alliander as the worked examples. Recorded in German.
The recording is available on request. Ask for it through the contact form.
Why AI needs knowledge first
Ron Miedema on the akQuise Strategen podcast, on why AI is only as good as the knowledge underneath it. In German, 29 minutes.
Listen on SpotifyStefan Mackaaij became CEO on 1 July 2026
After years of shaping the product and the positioning from the inside.
Knowledge in practice
Five situations you will probably recognize.
What happens when important knowledge is suddenly missing, cannot be found, or turns up in the wrong place at the wrong time. Five short films, from losing an expert to version chaos to an audit.
01
What happens when Hans retires?
Hans leaves. Does his knowledge leave with him?
Knowledge that lived with one person for years, and what it takes to keep it in the organization instead.
02
Where is our knowledge?
The same question every week, and every time the search starts again.
Information in mailboxes, in files, on somebody's own drive. What it costs in time, money and patience.
03
Which document is the right one?
“New”, “final”, or “really final”. And still nobody knows which version holds.
What version chaos does to a team, and what a single validated source replaces it with.
04
New colleague, old chaos?
They start motivated. Then every answer has to be asked of a colleague first.
Why onboarding takes three months longer than it should when knowledge is scattered.
05
Sharing knowledge securely
Where is your data, who has access, and what happens when something changes?
Transparency and control, which is what an audit, NIS2 and compliance actually come down to.
Events
Where you can find us.
We go to the events where customer contact and knowledge management actually meet. This season that is Germany, where Ron covers the market.
Herbsttagung GFT & VAF
Alte Papierfabrik Wuppertal. For members of the two associations.
Customer Impact Summit 2026
Xpost Köln. Where customer contact and knowledge management meet.
Stuttgarter Wissensmanagement-Tage
GENO-Haus Stuttgart. Two days on knowledge management practice.
CCW 2027
ECC Berlin. Europe's largest event for customer dialogue and contact center innovation.
Coming to one of these? Let us know in advance through the contact form and we will make sure there is time on the stand.
Louwman · one of the organizations running on Polly
Who this is actually for
Somebody is on the phone right now.
She has ninety seconds. The customer wants to know whether the repair covers a replacement device. She finds three answers: one from the intranet, one a colleague pasted into the team chat last spring, and one the assistant just produced with complete confidence. Two of the three are wrong, and nothing on her screen says which two.
So she picks the one that sounds most official, and hopes. Everything on this page exists for that ninety seconds. Not for the audit, not for the dashboard. For her, on that call, with the customer waiting.
Somebody is in the field right now.
He is standing at a street cabinet with a procedure to follow and a work instruction that changed in June. He opens it on his phone, in the app he already uses for the job, and it comes from the same source the people on the phone work from. Same question, same validated answer, whichever end of the organization it is asked from.
Built by people who did that job.
Polly did not start in a category playbook. It started in contact-center projects across Europe in 2015, where the same thing kept happening: good people giving confident answers nobody had checked. We built the fix we kept wishing existed.
Meet the team
In production
Trusted where a wrong answer costs the most.
More than a hundred organizations run their knowledge on Polly. Government, healthcare, financial services, utilities. Places where roughly right is not good enough, and where one outdated answer becomes a complaint, a claim or a headline.
WWF · read the story
Kärcher · read the story
Avanza · read the story
Youfone · read the story
Where they sit