ADVANCED
PREMIUM
EXCELLENCE
- ADVANCED
- PREMIUM
- EXCELLENCE
Key Features of the ADVANCED Subscription
Articles
Knowledge items to support your customers and colleagues through help centers or secure portals.
AI-infused Search
Smart search using AI for fast, accurate knowledge retrieval.
Reusable Content
Make content creation easier with reusable parts and customizable fields.
Collections
Organize knowledge effortlessly with custom collections, forging a seamless link between knowledge items and publications.
File Gallery
Simplify file management in your knowledge base, enhancing accessibility and organization, with optional folder creation.
Analytics
Track publication activity with detailed analytics for insightful knowledge base management.
Knowledge Portals
Set up both public help centers and private secure portals. Help centers offer web access to knowledge base content, while secure portals provide exclusive access for authorized agents and employees.
Synonyms
Make searches better by including similar words for more accurate results.
Feedback Loops
Manage tasks easily in the knowledge platform, like editing articles, schedules, and getting feedback from agents and visitors.
Key Features of the PREMIUM Subscription
Articles
At the heart of your knowledge base, articles serve as vessels for best-practice knowledge, ready to support your customers and colleagues through help centers or secure portals.
AI-infused Search
Leveraging the power of Natural Language Processing (NLP) and machine learning, this advanced search function enhances your ability to find, discover, and retrieve knowledge resources with unparalleled precision and efficiency.
Reusable Content
Efficiently manage knowledge resources with reusable content, incorporating dynamic fields and content blocks to streamline content creation.
Collections
Streamline knowledge organization by assigning items to appropriately named collections, forging a seamless link between knowledge items and publications.
File Gallery
Effortlessly manage uploaded files and documents within your knowledge base, improving accessibility and organization, with the added option to create folders.
Analytics
Gain valuable insights into publication activities through comprehensive analytics, providing a clear understanding of your knowledge base's dynamics.
Knowledge Portals
Establish both external (help center) and internal (secure portal) publications. Help centers provide web accessibility to knowledge base content, while secure portals grant exclusive access to authorized agents.
Synonyms
Fortify your search capabilities with synonyms, ensuring that alternative keywords are considered for precise matches.
Feedback Loops
Efficiently oversee tasks within the knowledge management platform, including article edits, schedules, agent feedback, and visitor feedback.
Key Features of the EXCELLENCE Subscription
Articles
At the heart of your knowledge base, articles serve as vessels for best-practice knowledge, ready to support your customers and colleagues through help centers or secure portals.
AI-infused Search
Leveraging the power of Natural Language Processing (NLP) and machine learning, this advanced search function enhances your ability to find, discover, and retrieve knowledge resources with unparalleled precision and efficiency.
Reusable Content
Efficiently manage knowledge resources with reusable content, incorporating dynamic fields and content blocks to streamline content creation.
Collections
Streamline knowledge organization by assigning items to appropriately named collections, forging a seamless link between knowledge items and publications.
File Gallery
Effortlessly manage uploaded files and documents within your knowledge base, improving accessibility and organization, with the added option to create folders.
Analytics
Gain valuable insights into publication activities through comprehensive analytics, providing a clear understanding of your knowledge base's dynamics.
Knowledge Portals
Establish both external (help center) and internal (secure portal) publications. Help centers provide web accessibility to knowledge base content, while secure portals grant exclusive access to authorized agents.
Synonyms
Fortify your search capabilities with synonyms, ensuring that alternative keywords are considered for precise matches.
Feedback Loops
Efficiently oversee tasks within the knowledge management platform, including article edits, schedules, agent feedback, and visitor feedback.
Add-ons
Subscription add-ons
Make your subscription even better with extra options that suit your organization. Upgrade your plan by adding special features for a personalized solution. Discover how you can customize your subscription to fit your needs perfectly.
Temporarily grants your organization a higher amount of subsciptions during peak hours/months, beyond the regular subscriptions.
Provide customers with instant access to searchable resources, including FAQs and tutorials. Feedback mechanisms ensure continual improvement. Streamline your support processes and boost the customer satisfaction.
Instant connections to common tools without much setup. Expand functionality, automate tasks, and improve collaboration. These integrations save time, enhance productivity, and adapt easily to evolving needs.
Provide a safe space for developers to test software changes before deploying them live. It facilitates thorough testing, debugging, and version control, ensuring software stability.
Assistance and service around the clock, every day of the year, including holidays. This ensures that users can receive help and support whenever they need it, regardless of the time or day.
Implementation
Professional Services
At Polly.help, our team uses the PRINCE2 Agile methodology to make sure we’re flexible and efficient when we put things into action.
Kick-off
Design Phase
Build Phase
Training
Test Phase
Go-live
4-8 weeks
Content import
Easily move your content to our platform with our special script. It keeps your formatting, organization, links, and files intact for a seamless switch.
Content Optimization
Improve your knowledge base content with our specialized Content Optimization Service. Our experts use AI tools to keep enhancing your Knowledge Management (KM) system, giving you the best results.
System Integrations
Tailor our knowledge management platform to fit your needs perfectly. Our dedicated team will work with you to customize and integrate it according to your requirements, ensuring a solution that's just right for your business.
Interim Services
Simplify change management challenges with our interim services. Work with management consultants to set up processes and responsibilities that match your knowledge management goals. Seamlessly integrate effective change strategies into your business.
Transform you business
Professional Services Add-Ons
Improve your implementation journey with our professional services add-ons, going beyond our standard technical process. Designed to help clients reach their business goals, these services aid in setting up a well-structured knowledge base and related processes. Elevate your experience and drive your business forward with our complete range of professional services.
Demo
Experience the power of a transformed knowledge management process: book your demo
Frequently asked questions
Our subscription model includes a diverse range of tiers: ADVANCED, PREMIUM, EXCELLENCE, and ENTERPRISE, providing comprehensive solutions to meet various organizational needs.
