ACSI
Centralizing Multilingual Knowledge Across Brands and Channels
As Europe’s leading camping specialist, ACSI manages seasonal peaks in customer demand across multiple countries and contact channels.
With Polly.Help, we now manage all our knowledge from one place, available in multiple languages, across all our brands, and directly in the tools our agents use. It’s a huge step forward in consistency, self-service, and independence from IT.
Melinde PijnackerTeam Lead Customer Contact Center, ACSI
Where it started
What was in the way.
With hundreds of temporary agents supporting thousands of campsite customers, ACSI needed a structured way to share accurate knowledge without overwhelming support teams.
Fragmented knowledge across customer service channels and brands
High IT complexity and resource constraints
Inconsistent use of outdated documentation
Difficulty managing content across more than 50 consumer-facing websites
What was built
One foundation, four decisions.
What it delivered
What changed for ACSI.
The same foundation, in your own tenant. Read-only to start, nothing to migrate.
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Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.